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#1 Posted : 12/2/2017 9:56:10 AM(EST)
K.Rivera

Rank: New User

Posts: 1
United States

Hello. I have Adobe Flash downloaded AND enabled (which is automatic in Windows 10) But Maestro keeps telling me that I don't have adobe flash player installed and I can't access some of my fonts. I am only having this issue with Maestro. Can someone please help?
#2 Posted : 12/2/2017 12:55:40 PM(EST)
Dave Carmany


Rank: Label King

Posts: 655
United States
Location: Sanford

Was thanked: 36 time(s) in 36 post(s)
Originally Posted by: K.Rivera Go to Quoted Post
Hello. I have Adobe Flash downloaded AND enabled (which is automatic in Windows 10) But Maestro keeps telling me that I don't have adobe flash player installed and I can't access some of my fonts. I am only having this issue with Maestro. Can someone please help?


In order to access the fonts on your machine, you will need Adobe Flash enabled for our site. Adobe Flash may be installed on your computer, but it is likely disabled in your browser for our site. All the current browsers disable Flash by default and it must be enabled in order to work. Which browser are you using on your Windows 10 machine? The default browser on Windows 10 is normally Microsoft's Edge browser. Here are instructions on how to enable Flash with the Edge browser.

https://helpx.adobe.com/flash-player/kb/flash-player-issues-windows-10-edge.html

If you are not using Edge and you are using another browser let us know which browser and I can send you instructions on how to enable Flash in your browser.

Thanks.

Dave C.
OnlineLabels.com



#3 Posted : 2/17/2018 2:17:10 PM(EST)
Badger

Rank: New User

Posts: 1
Location: Ontario

using chrome and having the same issue flash is enabled as well
#4 Posted : 2/18/2018 10:58:44 AM(EST)
Dave Carmany


Rank: Label King

Posts: 655
United States
Location: Sanford

Was thanked: 36 time(s) in 36 post(s)
Originally Posted by: Badger Go to Quoted Post
using chrome and having the same issue flash is enabled as well


What happens when you run the test at the link below?

https://maestro.onlinelabels.com/designer/maestro-requirements-checklist.aspx

If you are failing the Flash Player test, you may have Flash Player installed on your computer, but it may be disabled for our site in your Chrome browser.

To enable Flash for Maestro Label Designer in Chrome, open Chrome and type the following into your address bar.

chrome://settings/content

On the content settings screen, locate Flash player settings.Select Add under the Allow setting and add the following url.

https://maestro.onlinelabels.com

Once you have added https://maestro.onlinelabels.com to the approved site list, please go back to the page below and run the test again.

https://maestro.onlinelabels.com/designer/maestro-requirements-checklist.aspx

Let me know if that resolves the issue.

Thanks.

Dave C.
OnlineLabels.com
#5 Posted : 6/9/2018 1:50:55 PM(EST)
SBO

Rank: New User

Posts: 1
United States
Location: GA

I'm sorry but I am having the same exact issue on both Chrome and Explorer. I have enabled Flash on your site. I added your website to the settings (even unblocked all other web sites), and I pass all the checks when I click the link for the Flash Player test. However, I cannot get Maestro to detect Flash and I would like to upload my font- but I keep getting an error message about Flash.

Edited by user Saturday, June 9, 2018 1:51:48 PM(EST)  | Reason: Not specified

#6 Posted : 6/9/2018 6:23:36 PM(EST)
Dave Carmany


Rank: Label King

Posts: 655
United States
Location: Sanford

Was thanked: 36 time(s) in 36 post(s)
Originally Posted by: SBO Go to Quoted Post
I'm sorry but I am having the same exact issue on both Chrome and Explorer. I have enabled Flash on your site. I added your website to the settings (even unblocked all other web sites), and I pass all the checks when I click the link for the Flash Player test. However, I cannot get Maestro to detect Flash and I would like to upload my font- but I keep getting an error message about Flash.


I'm sorry to hear about the issue you are experiencing. Can you provide me with the specific browser versions you are using so we can better troubleshoot the issue?

If you click on the link below, it will tell the browser version you are using.

https://www.whatsmybrowser.org

Just let us know what it says and then we can continue troubleshooting. Google Chrome and other browsers are consistently tightening down their control of plugins like Flash due to security concerns.


Thanks.

Dave C.
OnlineLabels.com


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