I'm sorry to hear about the issues that you've experienced. Cricut models have been known to have issues with glossy material types. I was able to locate a troubleshooting topic on their website related to this issue, and it specifically recommends using matte materials rather than glossy materials due to the glossy finish interfering with the machine's ability to read the sensor marks. The troubleshooting topic can be viewed at the link below:
https://help.cricut.com/...ead-the-cut-sensor-marksThere are a few things you can try that may improve the results:
- If it isn't already, close the lid on the cutting machine. This can help resolve issues caused by external light sources reflecting off of the glossy surface of the material.
- Remove any other materials from the paper tray.
- Placing matte finish scotch tape over the registration marks can sometimes trick the sensor into properly scanning.
If you've already tried these troubleshooting tips and are still experiencing difficulty with the weatherproof gloss inkjet material, you may want to try our weatherproof matte inkjet material instead. Cricut's troubleshooting documentation indicates that it should have no problems working with your machine. If you'd like to try samples before placing an order please visit the link below:
https://www.onlinelabels.../SamplesSelectItems.aspxIf you determine you are unable to use the glossy material we will be more than happy to assist you with a return and refund. You can initiate a product return by visiting the following link:
https://www.onlinelabels.com/return.htmI hope this helps. Please just let us know if you need any additional information.
