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#21 Posted : 2/21/2021 9:04:20 PM(EST)
Dbuckler

Rank: New User

Posts: 3
United States
Location: MD

Originally Posted by: PJ777 Go to Quoted Post
Wow. I have a misaligned product. I measured. Your "no hassle" return policy has turned into quite a hassle. I've been using these labels for years. I need the margins to be 1/2" top and 1/2" on bottom. I have 250 sheets OL1000WX that are 7/16" on top and 9/16" on bottom. Customer service is telling me that's just fine. No, it's not. I have a graphic from one label that runs into the label beneath it. It is not my printer, because I have a different package I'm using that works just fine. This company is very reluctant to trust its customers and VERY reluctant to replace a defective product. I sent a photo as proof of defective product, and all I get as a reply is a bunch of tips as to how to use their misaligned label sheets. NOT good business, NOT good customer service.



Did you ever get help fixing this issue. I am having major issues with my alignment and can't find help fixing it.
#22 Posted : 2/22/2021 8:49:56 AM(EST)
Josh


Rank: OnlineLabels Rep

Posts: 759
United States

Was thanked: 60 time(s) in 59 post(s)
Dbuckler -

I'm really sorry to hear about the alignment issues you've experienced, and that you've had trouble getting in touch with our customer service team. Since it sounds like you've already worked through the alignment suggestions listed on the website, it will probably be best if you work with one of our customer service specialists to walk you through troubleshooting the issues you've encountered.

I've spoken to our customer service manager this morning and provided her with your information. Someone will be reaching out shortly to assist you personally.
#23 Posted : 3/14/2021 3:09:48 PM(EST)
rere8

Rank: New User

Posts: 1
Location: Canada

I was having the same issue as everyone else despite doing alignment checks on your program, adobe, my printer, etc. Nothing worked.

Here's the solution that worked for me in case anyone else is currently pulling their hair out and considering a refund:
1. Save your design as an image
2. Download the word template for your size-mine was 2.25 (https://www.onlinelabels.com/templates/blank/ol8750?type=microsoft-word&version=6461&layout=Portrait) (Why did I never know this existed??)
3. Insert your image into the template (if your background is black like mine, decrease transparency to make sure it's 100% correctly aligned and then put it back to normal when aligned)
4. Save as PDF and print "Actual Size" (my settings changed back for this document for some reason)
Hope this helps!!
#24 Posted : 3/15/2021 11:58:45 AM(EST)
Josh


Rank: OnlineLabels Rep

Posts: 759
United States

Was thanked: 60 time(s) in 59 post(s)
Originally Posted by: rere8 Go to Quoted Post
I was having the same issue as everyone else despite doing alignment checks on your program, adobe, my printer, etc. Nothing worked.

Here's the solution that worked for me in case anyone else is currently pulling their hair out and considering a refund:
1. Save your design as an image
2. Download the word template for your size-mine was 2.25 (https://www.onlinelabels.com/templates/blank/ol8750?type=microsoft-word&version=6461&layout=Portrait) (Why did I never know this existed??)
3. Insert your image into the template (if your background is black like mine, decrease transparency to make sure it's 100% correctly aligned and then put it back to normal when aligned)
4. Save as PDF and print "Actual Size" (my settings changed back for this document for some reason)
Hope this helps!!


Thanks so much for providing this workaround for the alignment issues you encountered. It should be helpful to other users experiencing similar alignment issues that have exhausted other troubleshooting solutions.

For anyone finding this thread while looking for solutions to alignment issues, be sure to check our printer alignment guide before moving on to more advanced workarounds:

https://www.onlinelabels.../printer-alignment-guide

You can also contact our customer support team directly for personal assistance with your alignment issues by dialing 1-888-575-2235, or by submitting a support ticket at the link below:

https://secure.onlinelab...port/SupportRequest.aspx
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