Online Labels Forum

Thanks for the feedback. I had Josh from our support team give you a call on the phone earlier today. He let me know that you all had a good discussion. He mentioned to me that he is getting you out additional product to fix / replace any product that didn't perform well. Hopefully, in that conversation you all discussed and resolved any questions in regards to product inconsistency.

At this time, we aren't printing any watermarks or indicators on the back of our label sheets due to the fact that many of our customers buy our product and then resell it. For these customers that resell our product, It is very important that our label products don't have any unique markings on the back or front of the sheet.

That being said - we will definitely consider the feedback and think about ways that we can possibly make it easier for customers like yourself to distinguish the back of the sheet from the front.

Thanks.

Dave Carmany

Thanks for the compliments. We definitely try our best to take care of our customers.

I am excited to hear that you possibly found a solution to your labeling issues. We are definitely interested in learning more about how you resolved the issues. Keep us updated.

I'm very sorry to hear about the printing inconsistencies you've run into. I've spent some time this morning researching the material to see if I could find any issues or recreate the problem. Unfortunately, the material that we shipped you back in February seems to be identical to the stock you received a couple of week ago.

Last time, the difference in materials was very easy to spot - our previous iteration of the material looked and felt much different than the stock we transitioned to. There was also a significant improvement in performance which is the reason we made the change in the first place. When we spoke earlier this year and determined that you had received the old material on your initial order, I disposed of all of the faulty stock and sent out replacements. Still, to be sure I went back to the warehouse this morning and confirmed that we only had new material stocked. I also pulled a retained sample of the good stock you received back in February to compare it to the material you received on your most recent order.

Both materials looked and felt identical, but I did run a couple of test prints to see if there was any discernible difference in quality or visual appearance after printing. Unfortunately, the printed samples looked identical as well. I also checked with the supplier of the raw material to see if there had possibly been any slight changes to the construction of the material, but their documentation indicates nothing has changed with their manufacturing process.

In terms of the printing application on your end there are a couple of factors that could potentially lead to printing inconsistencies. While uncommon, differences in humidity or temperature can occasionally cause materials to behave somewhat differently. Another factor to consider is the ink cartridges in your printer. It sounds like a silly question, but have you checked ink levels recently? In some cases, depleted ink cartridges have been known to cause inconsistencies, even before they're considered totally empty. In addition, remanufactured or recycled ink cartridges have been known to cause printing issues when printing certain designs. It's always best to use new ink cartridges directly from the printer manufacturer when possible.

I hope that you find this information useful for troubleshooting your problem. I apologize for not having a definitive solution for you this time around. If you should need further assistance, please just let us know.

Acrylic spray shouldn't harm laser printed labels, but the extra durability provided by laser printing usually eliminates the need for an acrylic coat after printing. That being said, we do have customers who want the assurance of durability that acrylic coating provides, and use the sprays with our laser materials anyways. At this point in time I've yet to hear any complaints regarding this type of scenario. If you are interested in trying weatherproof laser samples so that you can do some testing on your own we would be more than happy to get a few sheet sent out to you.

As for your questions regarding our custom printing services I'm going to forward your information, along with the pictures you provided, to our resident custom printing expert. He should be able to give you an idea of what we are capable of and provide you with a quote. It may be too late in the afternoon for him to respond today, but he'll definitely be able to get back to you on Monday with additional details.

In the meantime, if you should require any further information about our blank label products please just let me know. I'll be happy to provide you with any assistance that I can!