Online Labels Forum

Thanks for your inquiry. I'll be happy to offer any assistance that I can. I was able to locate your customer account in our system, and it appears that you are using Maestro Label Designer to design your labels. When using Maestro Label Designer you can move design elements from one template to another. To accomplish this, please follow the steps listed below:

- Open the saved design that you would like to transfer to a new template.

- Above the design area please make sure that the "Select" tool is active.

- On the design area, click outside of your completed design and drag a rectangle around the whole thing. This should select all of the elements that make up your design.

- With the design elements still selected, please click on "Copy" in the menu bar.

- After you have clicked on "Copy", click on "New" in the menu bar. If prompted, save your current design to ensure that none of your work is lost. Select the item number for the new template that you want to use.

- Once the blank template is open, click on "Paste" in the menu bar. All design elements from your original design should be pasted on to the new template at this time. They may need to be re-sized to fit the new label size but they will all be available and easy to make edits to.

I hope you find this information useful. If you should require any additional assistance please just let me know.

The selected colors for any text, shapes, or borders should copy over as well. If you selected a background color on the original design you would need to manually choose the background color on the new template as well.

I hope this helps. Please let me know if you need any additional details.

I'm sorry to hear about your issue and I'll be happy to offer any assistance that I can. I was able to locate your Maestro Label Designer account and view your saved designs. It appears that the problem is occurring because the Rectangle Tool was used to create the top and bottom borders.

For some reason, shrinking the rectangle down so that it appears as a line is currently causing an error in the software. I've made the developer aware of this issue and he is currently looking into possible resolutions. In the meantime, I did confirm that if you create the top and bottom border using the Line Tool instead of the Rectangle Tool the print preview will appear normally and allow you to print your labels as intended.

To find the Line Tool within Maestro Label Designer, you would click on Add Shapes and then select the middle icon under Select a Shape - it should appear as a diagonal line.

I hope this information helps. If you should require any additional assistance please just let me know.

I'm happy that I could help. There isn't a definitive timeline on the fix for this issue, but the developer did let me know it would be corrected in the next update to Maestro Label Designer.

If you like the way the labels are appearing currently, please make sure you save the PDF files to your computer so you can access and print them again later if necessary. Once the update is applied, the additional borders and color in the corners will no longer be possible, as that was technically an unintended bug within the program.

If you should require any additional assistance please just let me know. Thank you for your business!