Online Labels Forum

I'm happy to hear that you're having success with the HP Color LaserJet Pro M252dw - I haven't had the opportunity to use that specific printer model yet, but I've used a number of other printers in the HP LaserJet Pro series and have always been impressed.

Regarding the gray rectangle problem you're currently experiencing, I've spent some time this morning trying to recreate the issue using the templates that you mentioned in your post. I haven't been able to reproduce the gray rectangle effect when printing yet, but based on some similar reported issues in the past there is a printer setting that could potentially improve your printing results.

With the PDF file open in Adobe Reader, click on the print icon to open your printer dialog box. Once the dialog box is open, look for the button titled "Advanced". Clicking on that button will open the "Advanced Print Setup" - look for the setting titled "Print As Image" and click on the checkbox next to it. Then click on "OK" to close that menu, and proceed with printing your design. We have seen the "Print As Image" setting resolve problems with background discoloration in the past, so hopefully it'll do the trick here as well.

Regarding the alignment issues that you are experiencing we have documented a number of very helpful troubleshooting tips at the link below:

http://www.onlinelabels....nter-alignment-guide.htm

I hope this information is helpful in resolving the issues that you are currently experiencing. If you should need any additional details please just let me know. If you would like to have someone from our Customer Service department reach out to you for assistance I'll be happy to have someone contact you this afternoon.

I've forwarded your information to our customer service manager and someone will be reaching out to you shortly to assist you with finding the "Print As Image" option in your settings, as well as your alignment issues. Thank you for your business!

I have been dealing with the same problem for weeks now.

Several of my designs (which printed fine previously - prior to the "upgrade") started printing out with random gray boxes on the label under my designs. This appears to be related to text - if you remove the text, the label will print fine with just the colored background. I have wasted so many labels and ink over this and other issues.

I have been emailing with support - they have been trying to help, but no luck.

Finally, through a search on this forum, I saw someone with a similar problem and with the above tip, I changed the setting to "print as image" and the problem has resolved. I do not think the print quality is as good as before I changed this setting, but the gray boxes are gone.

Just wanted to add this message in case others are having this problem.

Thanks for the reply. As a rule, your customer service is great. I do hope your team will continue to look at this issue since it is a new problem that did not happen before the upgrade.

While the "print as image" is somewhat of a work around, the print quality is not as good with this setting. It adds some strange marks around the edge of the text or the image so I prefer not to use it unless I have to.

Thanks,
Tammy

Thank you for continuing to work on this.

jessmj -

I'm sorry to hear about the issue that you're experiencing and I'll be happy to offer any assistance that I can. There are a few additional suggestions that I can provide that will hopefully improve your print quality.

- If you have tried using the "Print as Image" option yet, that would be my first suggestions. Enabling "Print as Image" from the advanced options in your print dialog box will sometimes resolve odd printing inconsistencies.

- You mentioned adjusting the material type setting in your printer options. Having it set to Labels would probably be the best option. Something else to potentially try would be making an adjustment to the print quality setting. Based upon your description of the outline being transposed on to other parts of the page, that would suggest that the printer could be applying an excessive amount of toner to the page. If you are using the highest quality print setting, adjusting to the normal quality setting could have a positive impact on your print quality.

- The manual for the HP LaserJet Pro M252dw offers instructions on printing and interpreting a print quality page from the printer (page. 88 at the user guide linked to below):

http://support.hp.com/us-en/product/HP-Color-LaserJet-Pro-M252-series/7089938/model/7089942/manuals

You mentioned that the issues seemed to be isolated to blues and greens. These instructions will help you determine if you potentially have a faulty toner cartridge that is affecting the print quality.

- Page 88 of the manual also has instructions on running a cleaning cycle, which could have a positive impact on your print as well.

- Page 91 of the manual linked to above has instructions on calibrating the printer to align the colors. This could potentially resolve print-quality related issues.

I hope you find this information useful. If you should need any additional details please just let me know.

Edited by user Tuesday, June 14, 2016 2:30:10 PM(EST)  | Reason: Not specified

I'm happy to hear you were able to find a solution to the issue that you've been experiencing. Thank you so much for providing this feedback. I'll be sure to pass it along to the development team in an effort to better troubleshoot issues like these in the future.

Please let us know if there is anything else we can do for you at this time. Thank you for business!