Online Labels Forum

I had our technical team look into your issue. I believe the issue the issue that you are experiencing is related to the fact that when a new image is added to a design in Maestro Label Designer, we cap the default size at 0.5” above the template size. We do this in order to stop users from uploading images significantly larger than required. It has helped us to address situations where a customer uploads something like a photo from a digital camera, which would be much larger than the template.

In your case, it seems that you are rotating the image after it is added. That’s why the system thinks it needs to cap the size. I checked with our technical team and they recommended the following options:

1) Resize the image to desired the size after adding it to the design (use the Position and Size Properties for an exact fit).
2) Set the template to landscape mode in Maestro Label Designer before adding the image, so the orientation of the template matches the orientation of the image.
3) Rotate the image outside of Maestro Label Designer and re-upload, so the orientation of the image matches the orientation of the template.

Let me know if this resolves the issue. If not, I am happy to do further research to help find a solution.

Thanks.

Dave C.