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#1 Posted : 12/30/2020 5:07:17 PM(EST)
Cloud

Rank: New User

Posts: 2
United States

So I own an HP ENVY inkjet and bought 25 sheets of "Clear Gloss for Inkjet", but it yet comes out cracked.
I have changed the printer settings to glossy paper and it still comes out cracked from the 3 times I've done it.
#2 Posted : 1/1/2021 11:50:45 AM(EST)
Dave Carmany


Rank: Label King

Posts: 770
United States
Location: Sanford

Was thanked: 46 time(s) in 45 post(s)
I'm sorry to hear that you are experiencing some issues printing on to our clear gloss inkjet labels. Are you noticing the ink cracking on specific ink colors or in specific areas on your design? Can you provide some details on your design & the amount of ink coverage?

The more details you can provide the better.

Thanks.

Dave C.
OnlineLabels.com
#3 Posted : 1/1/2021 9:00:20 PM(EST)
Cloud

Rank: New User

Posts: 2
United States

I’ve only done solid black.
My stickers are calligraphy based.
It’s like the bigger the letters the more cracks there is.
I need some help or else I bought the glossy paper for nothing, that’s 25 sheets and money gone.
#4 Posted : 1/4/2021 10:23:13 AM(EST)
Josh


Rank: OnlineLabels Rep

Posts: 895
United States

Was thanked: 84 time(s) in 78 post(s)
I'm sorry to hear about the issues you're experiencing. Are you using official HP ink within the printer? We have seen some cases where remanufactured inks from third parties can cause inconsistencies when printing.

Can you provide the model number for the HP Envy printer that you're using? With the model number I may be able to locate the manual online to look for additional troubleshooting suggestions.
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