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#1 Posted : 4/2/2021 2:03:48 AM(EST)
amandajing1002

Rank: New User

Posts: 2
United States
Location: California

Anyone have the same issue? My recent orders from online labels wont work for foil anymore. The new labels have coating on top, but the old labels don't have coating.
#2 Posted : 4/2/2021 3:03:59 PM(EST)
Josh


Rank: OnlineLabels Rep

Posts: 759
United States

Was thanked: 60 time(s) in 59 post(s)
I apologize for the issues that you've encountered. We'll be happy to investigate the material that you're experiencing issues with once the return package arrives at our facility. In the meantime, we have tested some stock that we have on hand in a couple of different foiling machines and confirmed that it's working correctly. Someone from our customer service team will reach out to you shortly about setting up a replacement order.
#3 Posted : 4/2/2021 9:41:22 PM(EST)
amandajing1002

Rank: New User

Posts: 2
United States
Location: California

Appreciate it.
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