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#1 Posted : 4/20/2021 10:59:00 AM(EST)
amandajing1002

Rank: New User

Posts: 6
United States
Location: California

I have been using clear gloss laser labels for 2 year for foiling, but my recent orders has coating on top of it, i am not able to use them for foiling anymore, are there any changes to the labels?
#2 Posted : 4/21/2021 10:26:48 AM(EST)
Josh


Rank: OnlineLabels Rep

Posts: 769
United States

Was thanked: 61 time(s) in 60 post(s)
I'm sorry to hear that you're still experiencing issues. We've been consistently using the same supplier for the facestock on this material for years now. We have forwarded the details from your support tickets and your last few orders to our supplier for further investigation. In the meantime, someone from our customer service team will be contacting you shortly about replacing or refunding the OL385CL on your most recent order. I apologize for the inconvenience. We'll do everything we can to assist you in finding a suitable resolution.
#3 Posted : 4/21/2021 9:57:45 PM(EST)
amandajing1002

Rank: New User

Posts: 6
United States
Location: California

I am not too concerned about my current orders, you guys did very good job on supporting me. My concern is what should I do in the future.
#4 Posted : 4/22/2021 9:45:53 AM(EST)
Josh


Rank: OnlineLabels Rep

Posts: 769
United States

Was thanked: 61 time(s) in 60 post(s)
We're actively investigating the issues you've reported with our supplier for the facestock of this material. When we have an update on the investigation one of our customer service team members will reach out to you. In the meantime, if you need to place an order please reach out to our customer service team directly. We'll be happy to assist however we can.
#5 Posted : 4/22/2021 10:39:22 AM(EST)
amandajing1002

Rank: New User

Posts: 6
United States
Location: California

Sure, I will wait for your investigate result.
#6 Posted : 4/30/2021 5:39:23 PM(EST)
amandajing1002

Rank: New User

Posts: 6
United States
Location: California

Did you guys know what happened?
#7 Posted : 5/3/2021 4:53:13 PM(EST)
Josh


Rank: OnlineLabels Rep

Posts: 769
United States

Was thanked: 61 time(s) in 60 post(s)
Originally Posted by: amandajing1002 Go to Quoted Post
Did you guys know what happened?


Our supplier for the facestock of the clear gloss laser material is still investigating. As soon as we have additional information we'll be sure to pass it along. In the meantime, if you need to place a new order please contact our customer service department directly for assistance. You can reach them by phone at 1-888-575-2235, or by submitting a support ticket at the link below:

https://secure.onlinelabels.com/support/SupportRequest.aspx

Thank you so much for your patience as we continue to look into the issues you've reported.
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