Originally Posted by: JustMe 
I'm having the same issue as others. I just spent 20 minutes with customer support and while they were nice, didn't resolve the problem (yes I'm using Acrobat Reader, yes, printing 'actual size' and yes 'print as image' is ticked. Yes I'm using Maestro software with the right template. I really need these stickers, can you help?
Her is what the sheet looks like after I take the stickers off so you can see the error:
https://drive.google.com...T4fvXHv/view?usp=sharing I'm sorry to hear about the issue that you're experiencing. We'll do what we can to assist. It sounds like you've already gone over the most common suggestions that tend to resolve alignment issues. I did take the time this morning to test the OL914 template in Maestro Label Designer to ensure that the template was accurate, and confirmed that the template is working as intended and printing correctly aligned labels.
Based on the image that you provided showing all of the labels removed from one printed sheet it looks like you're experiencing some degree of page scaling, just not in the manner that we're accustomed to seeing. Normally page scaling is caused by the "Fit to page" option within the print settings. This option shrinks everything just slightly and tends to bring the printed images inward, closer to the center of the page. In the image that you linked to, it looks like the opposite effect is occurring. Rather than everything shrinking and moving inward towards the center of the page, the labels seem slightly enlarged and blown outward toward the edges of the page. As far as I know, there isn't a print setting that can cause this type of effect. You mentioned in your post that you were using the correct template within Maestro Label Designer, but after reviewing your account I noticed saved templates for both the OL914 and OL5375 templates. It's possible that if you've accidentally saved and printed from one of the OL5375 templates that you would achieve the effect described above. Since the OL5375 template includes 2" circles with 20 per page, and the OL914 template includes 1.75" circles with 20 per page, if you were to print on your OL914WX labels using one of the saved OL5375 templates, the images would appear slightly enlarged and blown out toward the edges of the sheet.
I did take a close look at your saved OL914 template as well, and do see one key adjustment that you can make that would likely improve the print alignment. Our templates in Maestro Label Designer include dotted gray lines that indicate the "safe zone" within the label cell. If design elements fall outside those gray lines, Maestro Label Designer will provide a warning located in the upper right corner of the design area that notifies you that the design needs an adjustment. This is necessary due to the small amount of shifting that can occur through any desktop inkjet or laser printer. Your rounded text that circles the perimeter of the label falls outside of the gray "safe zone" indicator. Shrinking the design down slightly to ensure that the border text fits within the gray dotted line should definitely help improve the general alignment on your printed sheets. You could also try adjusting the paper type setting to a photo or glossy setting. Doing so will significantly slow down the paper feed as the label sheets travel through the printer, which can reduce the degree to which the sheets shift while printing, but I'd definitely recommend bringing in the rounded border text so that it falls within the gray dotted line. This will give you your best chance at achieving properly aligned round labels.
I hope this helps. Please just let us know if you need any additional information. If you'd like to speak to one of our experienced customer service supervisors I can have someone reach out to you for further troubleshooting.
