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Rank: New User
Posts: 4  Location: TN
My Canon Pixma 620 printer is worn out. I got an HP Color Laserjet Pro 3201dw. When I try and print labels OL1555WJ they do not print the correct color. I have tried every HP driver, firmware update and settings within the printer and software to no avail. If I print something just off the internet or a photo etc. the colors print fine. It appears to be something within the Maestro program I guess. I am at a loss and really need help as I print alot of labels. Please help. Thanks.
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Rank: Administration
Posts: 182
Location: Sanford
Was thanked: 6 time(s) in 6 post(s)
I'm sorry to hear about the printing issue. Most quality issues can be resolved by adjusting the printer's media type setting. For inkjet printing, you can try a Photo Glossy setting. When printing from Maestro Label Designer, a PDF is generated. For optimal alignment, we recommended using Adobe's free Reader. Within the advanced print settings, you can find Print as Image which may also help with any color output issues.
Regarding the new printer, this is a laser printer and would not be recommended for use with our Weatherproof Matte Inkjet (WJ) material you purchased. If you'd like to continue using the OL1555 label configuration, you can purchase this in the Weatherproof Polyester Laser (LP), which can be used in HP laser printers.
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Rank: New User
Posts: 4 Location: TN
Thanks for your response. Regarding the OL1555 labels. I would like to continue using that format. Can you give me the actual label # that is the weather proof polyester that you are suggesting with my laser printer? Thanks.
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Rank: Administration
Posts: 182
Location: Sanford
Was thanked: 6 time(s) in 6 post(s)
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Rank: New User
Posts: 4 Location: TN
Thank you. I purchased these labels and now the color is printing correctly but there are lines on my labels. This is a new HP LJ Pro 3201dw. Could you tell me which preset, RGB color selection and media type I should be using for these labels. I have the print quality set to premium and best quality. Thanks.
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Rank: Administration
Posts: 182
Location: Sanford
Was thanked: 6 time(s) in 6 post(s)
I'm glad to hear that the color is correct. To address the line issue, I found some troubleshooting tips on HP's site for their Pro 3200 series printers. HP recommends starting by checking and replacing any low toner cartridges. Clean the printer’s print heads and rollers, and adjust the print quality settings to a higher level. Running a diagnostics page can help identify the problem area or color. Ensure your printer’s firmware is up to date and perform a print head alignment if needed. Lastly, inspect the printer for any visible hardware damage.
For general media type recommendations, I suggest Labels, Transparencies, or Cardstock when using the Weatherproof Polyester Laser (LP) material.
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Rank: New User
Posts: 4 Location: TN
Even after trying another printer and new toner cartridges am having the color and lines problem. Even went with HP tech support with no luck. We have decided to go a completely different route. We going to purchase a Canon Color Image Class LBP632dw. Model iC LBP632Cdw. Do you see any reason why this printer would have any problems with labels OL5375LP, OL1555LP and OL1555WJ. Thanks so much for your help. I just want to make sure that this printer is not one that users have had trouble with with these labels.
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Rank: Administration
Posts: 182
Location: Sanford
Was thanked: 6 time(s) in 6 post(s)
We haven't tested the Canon Color Image Class LBP632dw, however, we have successfully used many Canon printers in the past. You'll need to stick with the laser-compatible materials, like the Weatherproof Polyester Laser (LP) for this particular model. I see that this model was asked about in a previous post. I've linked the manual for the LBP632Cdw model below, which goes over the supported papers on pages 417 and 418. It does list heavy, labels, and coated paper type settings, which can be used for many of our materials. However, pages 102 and 103 go over the "Precautions for Paper," which states that glossy papers should not be used. While the Canon imageCLASS series has worked well when tested by our Product Development Team as well as customers, I'm not able to confirm that this specific model would be ideal for film-based materials like our weatherproof options. https://gdlp01.c-wss.com/gds/7/0300043957/01/LBP633Cdw_UsersGuide_usEN.pdf
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