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#1 Posted : Yesterday at 10:29:55 PM(EST)
XOfromLakewood

Rank: New User

Posts: 1
Location: Colorado

Helllo!

I've had issues with Onlinelabels before where a word with the letter "I" in it, and with a shaded effect, will print in the wrong color than the rest of the word. Fine, I just changed the design to no effect. BUT i have a new label, new design with no effect and now the letter "I" won't print at all. It prints "G NGERBREAD HOUSE" in one design and "SNOWDR FT" in the other.

It previews fine, and the print template downloads fine and it shows the entire word, but printing just eliminates the I entirely. Can someone help?

Again, just one text, nothing fancy.

Thanks!
#2 Posted : Today at 11:03:28 AM(EST)
Jessica

Rank: Administration

Posts: 226
Location: Sanford

Was thanked: 7 time(s) in 7 post(s)
Thanks for bringing this to our attention! It looks like your current designs are set up as imported images, which should help temporarily avoid the font-related printing issue.

We also offer a free Maestro Label Designer – Font Finder browser extension that may help resolve font display issues. Once installed, fonts available on your computer will automatically appear in the Font Family dropdown within Maestro Label Designer.

The extension is compatible with the following browsers:

Google Chrome: Browser | Font Finder Extension

Microsoft Edge: Browser | Font Finder Extension

Opera: Browser | Font Finder Extension

Safari: Browser | Font Finder Extension

If certain letters or symbols still aren't displaying correctly, they may not be supported by the selected font. In that case, trying a similar font may help.

You can also find additional information in our font installation guide as well.

We hope this helps get those missing letters printing correctly!
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