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Rank: New User
Posts: 2 
Hello.
I recently purchased some OL2142 labels from onlinelabels.com - but i have found there is no longer a template for OL2142 available in Maestro.
There used to be.
I had used it previously for many sites I do work for.
Where did it go?
Would it be possible to have OL2142 template be made available again in Maestro please?
Thanks.
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 Rank: Label King Posts: 769 Location: Sanford Was thanked: 46 time(s) in 45 post(s)
OL2142 is a special order item so it doesn't automatically show up as an available template in Maestro Label Designer. Special order items show up in a Maestro Label Designer account if the special order item has been ordered with a sign-in email that matches the email address on the account used to order the item (or if our customer service team manually turns on the item on the account). I checked your account and I do see that OL2142 has been added and is in the account associated with the email address that you used for signing into our forum. I am not sure why you are not seeing it. Are you using a different email address or are you not signed into Maestro Label Designer? Let us know if you are trying to use a different email address or Maestro Label Designer account than the one associated with your normal email address. Our customer support team would be happy to add the template / item to another account if you submit a support ticket and provide the login email address for the account that you want to add OL2142 into. You can submit a support ticket to us at the link below. https://secure.onlinelabels.com/Support/SupportRequest.aspxThanks. Let me know if you need any additional help. Dave C. OnlineLabels.com
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Rank: New User
Posts: 2
Thanks for this quick response - I guess I never had this happen before and was confused.
You are correct that I am trying to use a different email other than my own with Maestro - I am getting a facility squared away to be on their own and set up a user at the facility with Maestro using their email address.
I will use the link provided to create a ticket asking to add the desired template to that user's Maestro account.
I appreciate your help very much!
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Rank: Label King Posts: 769 Location: Sanford Was thanked: 46 time(s) in 45 post(s)
Sounds good. Let me know if you need any additional help.
Dave C.
OnlineLabels.com
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