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Rank: New User
Posts: 1  Location: Wales
I paid for the full package via paypal on 8/8/18 but purchased lables separately. how do I get an activation code as I don't want to pay again ? I have not received and email from them confirming payment but it has definitely gone from my account.
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 Rank: Label King Posts: 770  Location: Sanford Was thanked: 46 time(s) in 45 post(s)
Bev - I see you placed an order at Online Labels UK site, but the Maestro Label Designer account you set up is with our US site. We run 2 different versions of Maestro Label Designer as we have different product lines on the US & UK versions of our site. Each version has different activation codes and logins. The products in the US version of Maestro Label Designer will not match our UK offering as the sheet sizes in the UK are A4 size and our US offering is 8.5" x 11". US Version - https://www.onlinelabels.com/maestro-label-design-software.htmUK Version - https://uk.onlinelabels.com/maestro-label-design-software.htmI have asked one of our UK support representatives to reach out to you to try figure out exactly what you need and get your files converted over to the UK version. We are happy to provide you with the activation code you require, but we need to establish what version of Maestro Label Designer you need to print your labels from. Thanks. Dave C. OnlineLabels.com
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