Online Labels Forum

I am having soooo many problems with round label alignment. Not just slightly off but way off- like 1/8-1/4 inch. So many wasted sheets and in many sizes- currently I've blown through a number of 2.5". I 'm not sure what is going wrong or how to fix this but I can't get a professional look. I have plenty of bleed bordering and it still aligns way off. Plus- it's not consistent throughout the page. It's like the template needs adjusting. Some labels are mostly centered but others are more off on the same page.

Please help. I've probably wasted 20 sheets of different sized circles trying to find an answer to labeling my circular products.

Thank you

Hi- Printer is set to actual size. l/r margins are slightly over 1/4 inch- .3125" and t/b margins are 1/2 inch- .5625". I completed the questionnaire.

Edited by user Wednesday, August 29, 2018 2:02:15 PM(EST)  | Reason: Not specified

Thank you. No one has reached out yet but I made a number of changes to my labels to try to help accommodate for the misalignment issues. If online labels would consider replacements that would be much appreciated. It took about 20 sheets to get to where I am now. White inkjet waterproof 2.5" OL350WI

I am having a lot of alignment issues too on 1.5" gloss labels, also have wasted so many sheets I checked all my alignment and everything with Avery my labels print perfectly but through your maestro and ms word its all going wrong! I have wasted about 14 sheets so far. I need my refund as well

Glad to see it's not just me having trouble getting text to align in 1.75" circles. My 2" designed lables with bleed not aligning on 5375LP either, so frustrating. Is there a tutorial for this? Someone mentioned Avery templates work and sure enough I got my label to print aligned using their template. Alot less fun than Maestro, but less wasteful also. There must be a solution using onlinelabels products in their label designer.

I had this problem as well, but I extended the all the way out of bleed zone. Only cut off about an 1/8 of an inch. I will try to work in between them see what happens. Fast shipping. Great product OL171WX.

tjstjs -

I'm sorry to hear about the alignment issues you're experiencing. I've tested the weatherproof polyester material in a wide variety of different laser printer models, including a couple of different Brother color laser printers. In terms of consistency from print to print I've probably had the most success using the HP Color LaserJet Pro series of printers, but I've definitely had success using my Brother MFC-9130CW and Brother HL-3170CDW models as well.

Print alignment can be a bit more challenging with round labels compared to rectangular labels, but there are some additional suggestions I can make that may improve your print results. The media type setting can definitely play a part. Heavier media type settings typically slow down the printer feed, which can help resolve alignment issues that are caused by the material shifting as it feeds through the printer. When using the two Brother models referenced above I tend to use the Glossy Paper setting with our weatherproof polyester material, but the Label, Thick Paper, and Thicker Paper options may be worth trying as well. I typically load the material into the drawer tray on my Brother printers, and will only use the manual feed tray for media type options that require it.

Choosing a heavier media type setting should also improve toner fusion, so that may help resolve the ghosting issue you mentioned. Most Brother laser printer models have an option called "Improve Toner Fixing" tucked away in the advanced/other print settings as well. Enabling this option may help with the ghosting issue too.

Some trial and error may be required with issues like this. I was able to locate your account in our system, and I'm going to have an additional 15 sheets sent out for you this afternoon to help cover some of the sheets you've lost and to provide some additional material for testing.

If you have any questions when printing your labels our customer service team would be happy to walk through the alignment process with you as well. You can reach them directly by dialing 1-888-575-2235. If you decide you're unable to use the material for any reason they can also assist you in setting up a return and refund.

I hope this helps. If you need any additional information please just let us know.

I'm sorry to hear you're still experiencing the ghosting issue. Have you tried adjusting to a heavier paper type setting or using the "Improve Toner Fixing" option within the printer settings? I understand that the issue is only occurring with the round labels, but making these adjustments could potentially help with the issue.

If you've made those adjustments and are still experiencing the ghosting issue then I'd recommend waiting for the replacement sheets to arrive and trying with the new sheets. These sheets are from a different production lot, so if there is a manufacturing defect contributing to the issue the new lot may improve results too. If that's the case I'll be happy to send out additional sheets to cover the rest of your order.

If the suggested settings adjustments and the replacement sheets do not resolve the issue then we'll be happy to assist you in setting up a refund for the item.

I'm sorry to hear about the alignment issues that you're experiencing and I'll be happy to offer any assistance that I can.

I was able to locate your Maestro Label Designer account in our system and look at the saved design that's causing the issue. Before checking your design, I did test the template itself for accuracy and confirmed that it is working correctly. You seeing the circles align perfectly when printing the alignment sheet serves as confirmation that the template is configured correctly as well.

The first thing that I noticed when looking at your design is that you selected the Full Sheet Design Mode rather than the Standard Design Mode when initially setting up your template. The Full Sheet Design Mode is an optional design mode that gives you full access to every label on the sheet to design individually and separately. This is the perfect option if you need to include multiple designs on a single sheet, but it does introduce some design challenges as well. The largest challenge associated with the Full Sheet Design Mode is that each cell has to be adjusted and edited manually, without the aid of the align functions to help center design elements automatically.

Since you're using a single label design, choosing the Standard Design Mode will provide a simpler way to create and align your template before printing. To do so, open Maestro Label Designer and then start a new template. When prompted, choose the Standard Design Mode option rather than Full Sheet Design Mode. Once you've selected Standard Design Mode you'll notice a single round label cell visible on your template. At this point, you'll want to add your saved image to the design. Once your image is placed, you can use the Align button in the toolbar to choose both Center and Middle alignment. This will ensure that your uploaded image is placed perfectly centered in the single label cell displayed on your template. Once this is complete, you're now ready to print your labels. The template will fill every label on your sheet with the design, just as your set it up in this individual label cell. You should see more consistent print alignment using this method, as there is no manual setup or alignment required by the user at all.

If you ever do need to print multiple designs on a single sheet, this can be accomplished using Standard Design Mode as well. Details can be viewed at the article linked to below:

https://www.onlinelabels.com/articles/how-to-use-multi-design-tool

I believe moving to Standard Design Mode should resolve some of the inconsistencies that you're seeing with alignment. Additional tips and best practices for improving alignment can be viewed in our Printer Alignment Guide at the link below:

https://www.onlinelabels.com/articles/printer-alignment-guide

If you've tried the suggestions listed above and still need assistance aligning your labels, please contact our customer service department directly by dialing 1-888-575-2235, or by submitting a support ticket below. They'll also be able to assist you in replacing the sheets you lost while working through your alignment issues.

https://secure.onlinelabels.com/support/SupportRequest.aspx

I'm really sorry to hear about the issue you've experienced and the trouble you've had resolving it. We'll be more than happy to replace any defective product. I've spoken to our customer service manager and she's going to reach out directly to assist you.

I apologize again for the inconvenience. You'll be hearing from us shortly. Please just let us know if there's anything else we can assist you with at this time.