Online Labels Forum

This issue is likely caused by the non-printable margins associated with your printer model. Every printer on the market today has a fixed, maximum printable area. The area between where the ink or toner stops and the edge of the sheet is called the "Non-Printable Margins." We do offer a tool that allows you to determine the non-printable margins of your specific printer model:

https://www.onlinelabels.com/support/printer-margins

I've used a variety of Brother laser printers in the past and the non-printable margins are usually about 0.25". Our product OL870CL does not feature a margin around the perimeter of the page, so if you're printing too close to the edge of the sheet some of the print may be cut off.

Unfortunately, there isn't a setting you can adjust to resolve this issue on most laser printer models. You'll either need to adjust your design to avoid the non-printable margins, or select a different label configuration that features a top and bottom margin on the sheet to help absorb that non-printable area. I've listed some similar sized items below that feature margins on the sheet:

https://www.onlinelabels.com/products/ol4647

https://www.onlinelabels.com/products/ol223

https://www.onlinelabels.com/products/ol5350

If you'd like to try any of these items before placing an order you can request free samples at the link below:

https://www.onlinelabels.com/support/returns

I hope this helps. If you need any additional information please just let us know.