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#1 Posted : 7/20/2021 9:19:00 AM(EST)
wendy

Rank: New User

Posts: 1
United States
Location: NC

I am using the OL32AT .5 circle template. Unfortunately, the borders are printing around each individual label. I could possibly live with that if they actually aligned with the label when it is printed. However, I have set it up in Word (Office 365) and Adobe PDF and it doesn't align exactly with either print job and it prints the borders on both as well.

This is a nightmare and I have already wasted a tremendous amount of time with this. Please help!
#2 Posted : 7/20/2021 11:41:04 AM(EST)
Josh


Rank: OnlineLabels Rep

Posts: 803
United States

Was thanked: 62 time(s) in 61 post(s)
I'm sorry to hear about the issues that you're experiencing. The Adobe PDF templates are meant to be used in a design program like Adobe Illustrator or Adobe Photoshop where the label borders can be easily hidden or deleted after designing. If you're not using one of these design programs there may not be an easy way to remove the borders when printing.

The label borders shouldn't print when using the Microsoft Word templates, but performance can vary to some degree since there are so many different versions of Word on the market at this point. I'll definitely submit this issue to our development team for review, but in the meantime you should be able to manually remove the label borders from the Word template by clicking to the left of the template when it's opened within Microsoft Word. Clicking to the left should highlight the entire page. Once the entire page appears to be highlighted, press the "Delete" key on your keyboard. This should remove the borders and ensure that they won't appear when printing.

If you need to step-by-step assistance with alignment, or with any other issues related to our templates, our customer service team will be more than happy to assist. You can reach them by phone at 1-888-575-2235, or by submitting a support ticket at the link below:

https://secure.onlinelab...port/SupportRequest.aspx

I hope this helps. If you need any additional information please just let us know.
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