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I'm sorry to hear about the issue you're experiencing. I haven't had a chance to use the Canon PIXMA Pro-200 model myself, but I've successfully used a number of other PIXMA models with our weatherproof matte inkjet material over the years.

I did take a look at the video you linked and see the issue that you're describing. I haven't experienced that specific issue when using the weatherproof matte inkjet material, but after combing through the user manual for the PIXMA Pro-200 I did find some possible solutions that may help improve results.

The user manual indicates that the printer should have two different feed trays. The top feed tray is essentially the multi-purpose tray intended for general use. This tray can be loaded with multiple sheets, as long as they are of the same material. The manual feed tray is meant for single-sheet material feeding, and is usually reserved for thicker or more difficult to use material types. If you're using the top feed tray and loading multiple sheets, I'd recommend trying to load a single sheet at a time to see if that improves results. If you're still experiencing the issue then trying the manual feed tray may be the best option. In general, the manual feed tray typically provides the simplest feed path through most printer models, and will often resolve issues relating to how the material feeds through the printer.

Selecting the right paper type can have a major impact on the way the material feeds through the printer as well. The default or plain paper setting will typically work fine with our standard white matte material, but a more specialized option is usually necessary when moving to our weatherproof inkjet options. You mentioned that you adjusted the paper type setting to "Heavy Art Paper" from the printer model itself. I'd recommend manually adjusting the paper type setting from the print dialog box to match what is currently set on the printer model to ensure the best results. The manual indicates that printing with the "Heavy Art Paper" setting may have better results when using the manual feed tray rather than the top tray, so that's something to consider as well. Personally, I've never had to use the "Heavy Art Paper" setting when using the Canon PIXMA printers with our weatherproof matte inkjet material in the past. I've typically had the best results when using one of the available photo settings with this type of material. If the printer gives you an option to select "Matte Photo Paper" then I'd choose that one, but I've tested "Glossy Photo Paper" settings with good results as well. Just make sure that you're updating both the printer model and the print dialog box so that the paper type settings match.

According to the manual, there are a few other options that could potentially improve your print results as well:

- Try the "Roller Cleaning" option that's available from the maintenance area on the printer model's LCD screen. This will ensure that the printer roller's are clean of any dust or debris so that heavier materials feed without issue.

- Check the print dialog options to see if borderless printing is enabled. The manual indicates that the borderless printing option can cause print quality issues at the top and/or bottom of pages. If the borderless printing option is active, try disabling and then printing again.

- The manual indicates that there is an option called "Prevent Paper Abrasion" that can be accessed from both the LCD screen on the printer itself, or in the custom settings of the print dialog box. This setting is meant to improve performance for thicker materials that may come into direct contact with the print head during the printing process. Enabling this setting may slow the print speed to some extent, but it may also help with the "crunch" sound that you highlighted in your video by promoting better feed through the printer.

I hope this helps. I think that I've exhausted the options laid out in the printer manual, but if you need any additional information please just let us know.