Online Labels Forum

Mark - There are a few options that you may want to consider if you are having issues with the labels starting to butterfly at the corners.

I have some questions for you in regards to the issue that may help us to find a solution for you.

Is this a recent issue that just started happening or has it always happened when using our OL125WX labels on the bottles?

Here are few thoughts that I have in regards to your issue.

Are the bottles at room temperature when you apply the labels? Is there a cold or hot substance in the bottles when you apply the labels? It may have something to do with the application temperature when you are putting the labels on the bottles. Sometimes the temperature of the bottle (too cold or too hot) at the time the label is applied can impact how well it sticks to the bottle.

What is the age of the labels? In some rare cases, we will sometimes start to see a slight degradation of the adhesive after about 1.5 - 2 years. The recommended shelf-life for our standard white matte product is about 2 years. The labels will stick much longer than that, but the adhesive will slowly degrade over time. I have sometimes seen issues when a customer has had labels on shelf for years and starts to use them after a couple of years.

What is the size of the bottle? How tight is the radius of the bottle? The tighter the radius of the bottle the more likely we are to have issues with butterflying at the corners.

In some cases, it is just an incompatibility between the adhesive on our standard white matte labels and the plastic on your bottles. If it is truly an incompatibility between the adhesive and the bottles then here are a few suggestions.

We have a stronger all temperature adhesive available. It is our product OL125AT. It will stick much better than the OL125WX to a variety of surfaces. You can check out pricing information at the link below.

http://www.onlinelabels.com/products/ol125at.htm

Another recommendation is to change to a label that wraps all the way around the bottle back onto itself. Assuming you have at least 0.25" overlap onto the label itself then the label shouldn't butterfly at the corners. I am not sure the size of the bottle, but we have a variety of label sizes that work well on bottles. You can check out some of our most popular bottle label sizes at the link below.

http://www.onlinelabels.com/bottles.aspx

I am happy to send you samples of any of our products for testing if you would like to fill out our sample request form at the link below.

http://www.onlinelabels.com/samples

Please let me know which of these solutions work best for you, and we are happy to continue troubleshooting the issue.

Edited by user Wednesday, January 29, 2014 6:50:30 AM(EST)  | Reason: Not specified

We also have occasional problems with edges not sticking. We can't put labels on at room temperature before we bottle because if there is overflow the labels smear. We bottle beer at a brewery. We wish there was a label that was more waterproof, we still take the extra step of coating them with a spray.

Khoa -

I was able to locate your account in our system and read through the email correspondence with our customer service representative. Based on the information posted here as well as in the support ticket, I do think that an overlapping label will likely be the best possible solution to your issue.

I know that you're concerned about needing a new custom sized label, but if we can determine that the overlap resolves your problem we'll be happy to work with you on potentially picking up the initial order and replacing it with a size that works better for you.

Before we can do that though, we need to determine that an overlapped label will improve adhesion to your container. I'd like to send you a few different label samples to test on your container. Each of these samples will be one of our standard sizes so the label heights might not be perfect, but it will allow you to test the overlap and make sure that the longer labels do stick better to the surface of your container.

If you try the samples and are happy with the way the labels are sticking we'll have one of our customer service representatives work with you on potentially replacing your order. If you do happen to find that the label height on one of these samples does work for your application, you may be able to get away with ordering a standard product rather than a custom product in the future.

I'll have the sample sheets sent out for you this afternoon. Once you've received the samples and tested them on your application, please just let us know how you'd like to proceed.

Khoa,
I assume you need the vertical spacing between the labels because you are running a different color at the top / bottom of the label. I checked the custom size section of our site and I see we have a couple of special order sizes that are pretty close to your requirement that do have some spacing between the labels.

Would either of these configurations possibly work from a size perspective?

7.25" x 0.875" - https://www.onlinelabels.com/OL2594.htm

7.3125" x 1.125" - https://www.onlinelabels.com/OL2111.htm

Let us know your thoughts and we can have a representative reach out from customer service to work with you.

Dave C.
OnlineLabels.com

Khoa,
I spoke to our customer service manager a little while ago. Our customer service manager confirmed to me that he reached out and was able to speak with you. He let me know that he set up a return of the product that wasn't working for you and that you all discussed an order for the new items.

Thanks for your business.

Dave C.
OnlineLabels.com

Thanks for the nice feedback. I'm glad we were able to help. Feel free to reach out if you need any additional support.

Dave C.
OnlineLabels.com