Online Labels Forum

Anita,

The issue that you're describing is related to your printer model's unprintable margins. Every printer currently on the market has a small "buffer" of space around the perimeter of the sheet where ink or toner isn't allowed. This space is called the non-printable margin, and is designed to keep the internal, mechanical parts of the printer free from errant ink and toner.

We do offer a tool on our site that will help you determine your printer's non-printable margins. You can access the printer margin tool by visiting the link below:

http://www.onlinelabels.com/printermargins.htm

Most printer models usually have non-printable margins of 0.25". For this reason, we place a disclaimer on our site for any product that incorporates margins smaller than 0.25" stating that printing to the edge of the label may not be possible. Unfortunately, this includes the product OL875, which has left and right margins of 0.21975".

If you decide you cannot use the OL875 labels we'd be happy to take the product back for a refund. You can initiate a product return by visiting the link below:

http://www.onlinelabels.com/return.htm

If you would like to try the closest size that incorporates larger left and right margins, I'd recommend our product OL160. You can view this product at the link below:

http://www.onlinelabels.com/OL160.htm

The dimensions on this product are a little bit different than the OL875, but it should allow you to print a full background color regardless of which printer model you're using. If you would like to sample this size before placing an actual order, you can request free samples at the following link:

http://www.onlinelabels..../SamplesSelectItems.aspx

I hope you find this information useful. If you should require any additional details please just let me know.

I should have also said - thank you for taking the time for such a comprehensive answer. I really do want to use this label size but will consider alternatives if necessary. I'm hoping it's just a Maestro programing matter. Is there a way to seek this type of help without it being a public forum?

There is a feature in Maestro Label Designer under Page Set up that allows you to add bleed to your background color.

Just click on the Page Set Up button in the header of Maestro Label Designer and add 0.25 to the bleed. This will allow you to push the background beyond the edge of the label.

I have attached an image for your review.

Let us know if you need any additional help.

Dave C.
OnlineLabels.com



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