Online Labels Forum

I'm really sorry to hear about the issue that you are experiencing and I'll be happy to offer any assistance that I can. You've been incredibly thorough in your research and troubleshooting techniques so far - everything that you've tried is what we typically recommend when a customer experiences issues relating to toner fusion and flaking.

The design that you're printing can actually have an impact on print quality and durability. I took a quick look at some of the Maestro designs that you've saved and noticed that you're generally using full color backgrounds for all of your designs. In my experience, I have noticed that very dark background colors can sometimes have issues with cracking or flaking. Have you experienced any difference in performance across your different designs? For example, are designs with a black background cracking more than designs with lighter backgrounds? If so, redesigning with a lighter background may help resolve the issue to some degree.

If altering your designs isn't an option or doesn't properly resolve the issue then you may want to consider trying a different material type. While we don't have another weatherproof option available, our aggressive white matte material could potentially be a good fit. This is a paper based material so it would lack the inherent moisture durability that our weatherproof polyester stock provides, but it does offer a very strong permanent adhesive. A paper based material would potentially resolve the toner fusion issue that you are experiencing, and the durability to moisture and handling could definitely be improved by applying a light coat of the Krylon Preserve-It spray after printing.

We do have a number of customers currently using our aggressive white matte material for e-liquid bottles. I'd be happy to send you some samples of the material for you to evaluate on your products. If you're interested in receiving the samples please just let me know which sizes you'd like to check out and I'll be happy to send them right away!

When using the weatherproof polyester laser material and Krylon Preserve-It spray together I've never experienced a noticeable difference in the stiffness of the label material. There should be no issue with you using Krylon Preserve-It with your application if you do ever require the additional durability that it provides.

Please let me know if you require any additional information. I'll be happy to assist in any way that I can!

I'm glad to hear that you have samples on the way. If you should have any questions upon receiving them please just let me know. I'll be happy to offer any assistance that I can!

I'm sorry to hear that you are also experiencing this toner cracking issue. I am going to see if we can talk to the some of the suppliers who make our weather-proof material face sheets to see if they can offer us any insight into what could be causing this issue to sometimes happen.

We haven't been able to replicate this issue in our printer testing lab. What is the model of the laser printer that you are using? Are you using cartridges made by the printer manufacturer?

If we can replicate the issue in printer testing environment, we can do some research into ways to stop the issue from happening.

Thanks for your patience as we spend some time researching this issue.

Thanks.

Dave C.
OnlineLabels.com

I'm sorry to hear about the issue that you've experienced and I'll be happy to offer any assistance that I can. I just took a quick look at your customer account to see if I could tell which type of printer you are using, but it appears that you have purchased both inkjet and laser label materials from us in the past. Are you experiencing this issue with an inkjet printer or a laser printer? I may be able to provide some suggestions that improve the durability of your printed labels.

I'm sorry to hear the issue that you are experiencing. Toner cracking generally occurs when excess toner is being placed onto the surface of the sheet and the fusing temperature isn't high enough to bond the toner properly - it tends to be more prevalent on designs where a dark background color is being printed on to the label. You mentioned in your post that you have your printer settings set correctly for label printing, but there are a few things worth checking to ensure you're receiving the most durable prints possible.

- The printer's material or paper type setting usually plays a pretty significant role in fusing temperature. If you don't already have it set to Labels, I would try that first. If your material setting is already set to Labels then setting it to something even heavier (heavy paper, cardstock, etc.) could potentially improve durability.

- As mentioned above, toner cracking can sometimes occur due to too much toner being output by the printer onto the label sheet. If you've already adjusted your material type setting and are still experiencing the issue, you may want to try reducing the print quality - especially if you have the quality set to the highest option. Changing the quality setting from best to normal should reduce the toner output to some degree, which in turn could potentially result in a better bond between the toner and the facesheet.

- Some laser printers also have an setting for DPI (dots per inch). Reducing the DPI should have a similar effect to lowering the quality setting when it comes to toner output. Adjusting this setting could potentially improve your print durability as well.

Depending on the printer model, finding the proper combination of printer settings can sometimes require a little trial and error. If you'd like to request some free sample sheets to test your printer settings with, you can do so by visiting the link below:

http://www.onlinelabels.com/General/SamplesSelectItems.aspx

I hope you find this information helpful. If you should require any additional details please just let me know.

I just checked our database of printer feedback surveys and the Brother MFC-9130CW has received very positive reviews from our customers who have used it. It should work well with our Weatherproof Polyester Laser material. To receive the best possible printing results, set the material type setting in your printer options to a heavier option such as labels, cardstock, or heavy paper.

If you should have any questions after using the labels please contact our customer service department for assistance. You can reach them directly by phone at 1-888-575-2235, or submit a support ticket at the link below:

https://secure.onlinelabels.com/Support/SupportRequest.aspx

I have similar issues, I use OL173SP with a canon toner printer, and the writing can rub off. The only solution that has seemed to work for me is to lightly spray a clear coat of poly on the labels before labeling my product. However at times I am not in a position to do that as many times I print my labels onsite when the product is sold.

I am having a different issue with the laser weatherproof labels. No matter what I try I can not get my images (company logo) to print in high quality. I am using a Brother HL-3140CW laser printer. I even contacted Brother for help/suggestions. When printing on a standard matte label the image quality is 100% perfect. We also have good quality inkjet printers in the office so I have ordered a sample of the weatherproof material for inkjet printers hoping to get better results. Unfortunately I have been told that I can not return the laser labels at full price (only partial refund of 50%) and then order the exact same labels in the inkjet material because they are considered a custom label due to the size ordered. Nothing worse then spending hours and hours on a project only to find yourself up against a brick wall. Frustrated to say the least.

I still have not heard from a Customer Service Manager regarding this issue.