Online Labels Forum

JMPhilly - I'm sorry about that. I spoke to our customer service manager this morning and he let me know that he did get a chance to speak with you last night. He made it seem like a plan had been worked out and all was good.

I'm happy to get involved if there are any additional issues. Let me know.

Dave C.
OnlineLabels.com

I also use a Brother Laser printer and really wish I had seen these before I purchased the weatherproof labels as I have been experiencing the same thing with the ink not sticking to the label properly. I have tried about every setting possible to ensure that it's getting hot enough so that the ink adheres and once the label has sat and cooled off it can then be scratched off. I first noticed this after labeling a few of my perfume bottles and putting them in my bag to take and do some show and tell before they go into the store. I went to take them out of the bag and just from simply rubbing against one another the ink was scratching off. There is no way I can sell these. I have two bottles of krylon preserve it arriving today as a last resort to save what I have left and if it works to use on what I have not printed on. This is very disappointing as this is my first try of your lables as I wanted to ensure a professional look and had heard good things about your products from others in my industry. I just bought my laser printer a few months ago and am not interested in taking it back as it works great with the avery labels I use for the other products and I have not had this issue until I tried your weatherproof ones. I was really hoping to switch to yours completely as the price isn't bad per 100 sheets but so far this test run hasn't panned out. I might only be selling handcrafted goods, but there's no reason why they can't look like they were made/packaged by a big company.

Thanks. I was able to salvage a lot of my labels with the krylon preserve it though I am not fond of the smell and hope that it doesn't stay. I think the only printer setting that I didn't have checked was the "improve toner fixing" when I was trying different settings. If I put the media type on Label or Glossy paper and then choose the label or glossy profile it will only print 600x600 dpi. I'm going to experiment tonight with another sheet or two to see if that one setting will fix it. Although I was able to save the labels that I had printed and not used yet I really don't want to continue to have to buy krylon and spray it on although I do like the shiny end result. Have you had complaints about toner issues with the glossy labels? I was looking to see about maybe getting a few of the samples to test and see if they would print better on those as they will have similar results with durability, but I don't want the similar toner issues lol.

Thanks! Got them today and tested and they are a bit better. Still having some issues but should be good enough. Thanks again!

I've got a Brother L8850CDW laser printer. I have it set to Very Heavy paper and have the Improved Toner Fixing option selected as well. The ink still scratches off. It's weird because right off the printer it is nearly impossible to scratch. But the next day it can be scratched. I can tell it is getting the polyester very hot because it curls pretty tightly. We really like the look of the brushed silver. We bought about $200 of it for several different products. Not sure what we're going to do now.

Hi Josh,
After first finding this thread I did try it set on Label. It seemed promising; but the next day I could scratch it off with just my fingernail. I'm using "Thicker Paper" now because it seemed to be the thickest of all the options. And when the printer spits out a sheet the labels definitely look like they've been heated to their limit. More so than with the Label setting.

Yeah, if you could supply me some polyester brushed silver to figure this out that would be great. I love the look of these labels but so far I don't have a scratch-free solution. How do I reach you, call and ask for Josh?

Hi Josh,
I got the shipping notification of the sample labels. I'll check out some Krylon too. Thank you for finding my order and sending me some replacements.

I'm sorry to hear about the issue. I was able to locate the manual for your printer model. Based on what I've read in the manual, the paper type setting for Labels will be the best option to use when printing on this product. In addition to the Labels paper type setting there looks to be another setting available in the advanced printer options called "Improve Print Output" or "Improve Toner Fixing". According to the manual, enabling this setting will reduce the amount of paper curl and improve the bond between toner and the label material. This could potentially help with the paper crinkling that you mentioned.

We typically do not recommend running our weatherproof polyester material through a printer multiple times. After a sheet has been run through a printer curling can occur. Even a small amount of curl can cause issues when trying to feed the same sheet again, sometimes resulting in printer jams or poor print quality.

I hope this helps. If you need any additional information please just let us know.

hortoa01 -

Adjusting the paper type to a heavier setting should resolve the flaking issue that you're experiencing. I'd recommend trying the Glossy Paper, Heavy Glossy, and Labels paper type settings. A heavier paper type will typically cause the labels to feed through the printer slower, allowing for prolonged exposure to higher fusing temperatures. This should result in a much better bond between the toner and the surface of the label material.

I hope this helps. If you need any additional information please just let us know.