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#1 Posted : 4/5/2017 5:36:43 PM(EST)
homespundeb

Rank: New User

Posts: 1
United States
Location: Illinois

I am using the full sheet kraft labels for my jars and bottles. I have found that they are peeling up on the ends. I wipe my jars and bottles down with alcohol before applying the labels. I have also added an over lap, thinking maybe it would adhere better to itself. In both cases, the labels are peeling up on the short ends. Any advice?
#2 Posted : 4/6/2017 9:56:38 AM(EST)
Josh


Rank: OnlineLabels Rep

Posts: 557
United States

Was thanked: 43 time(s) in 42 post(s)
I'm sorry to hear about the issue that you're experiencing and I'll be happy to offer any assistance that I can.

What is the circumference of the jars and bottles that you're seeing the labels lift from? Some label materials may have trouble adhering to tightly curved containers. You could try increasing the amount of overlap - more surface area should allow for stronger adhesion.

If you try allowing for more surface area and are still having issues you may need to use a label with a stronger adhesive. Unfortunately, we don't have a brown kraft material with a more aggressive adhesive at this time - we do offer an aggressive white matte, as well as a variety of weatherproof materials, that should adhere better to tightly curved areas. If you would like to try samples of any of these products I'd be happy to have them sent out for you this afternoon.

#3 Posted : 4/16/2017 4:14:51 PM(EST)
DCBotanicals

Rank: New User

Posts: 1
United States
Location: Colorado

Good To know!
#4 Posted : 4/11/2019 11:33:34 PM(EST)
lesliekpearson

Rank: New User

Posts: 2
United States

I’m having the same issue with all of the Kraft brown labels! Ugh it’s so frustrating because no matter what I try them on the edges just come up. I’ve tried on glass, plastic and even paper boxes and they are useless. I’ve spent a lot of money on them. I’ll never order them again. What a waste!!
#5 Posted : 4/12/2019 8:36:10 AM(EST)
Josh


Rank: OnlineLabels Rep

Posts: 557
United States

Was thanked: 43 time(s) in 42 post(s)
Originally Posted by: lesliekpearson Go to Quoted Post
I’m having the same issue with all of the Kraft brown labels! Ugh it’s so frustrating because no matter what I try them on the edges just come up. I’ve tried on glass, plastic and even paper boxes and they are useless. I’ve spent a lot of money on them. I’ll never order them again. What a waste!!


I'm very sorry to hear about the issues that you're experiencing. This thread was originally opened back in April of 2017. At that point we were using a totally different Brown Kraft material that we ultimately moved away from due to adhesive issues. We spent months thoroughly evaluating and testing new material and adhesive options in an effort to improve the problems that were being reported to us. In January of 2018 we launched a brand new Brown Kraft material that featured a much stronger adhesive. Since releasing the updated product we've seen a dramatic reduction in adhesive complaints.

I'm going to have one of our customer service representatives reach out to you to investigate the issues you're experiencing. They'll be able to look at your account and determine which versions of the Brown Kraft material you're using. If you're using the old material they'll be happy to assist you in testing the new stock. If you're already using the new stock they can work with you to potentially set up a return and refund for any unused blank material.
#6 Posted : 4/23/2019 9:19:14 AM(EST)
lesliekpearson

Rank: New User

Posts: 2
United States

Someone from onlinelabels contacted me via a phone call and said they would’ve sending replacement labels with the new adhesive but I have not received them. Can anyone check on this to make sure it has been expedited?
#7 Posted : 4/24/2019 10:50:05 AM(EST)
Josh


Rank: OnlineLabels Rep

Posts: 557
United States

Was thanked: 43 time(s) in 42 post(s)
I have contacted our customer service manager to inquire about the action being taken on your account. It looks like they were waiting for some additional details from you in a support ticket response before proceeding with the product replacement. Someone will be reaching out to you this morning to make sure everything is handled properly.
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