Originally Posted by: MrsDorsey214
Unfortunately, I came across this forum discussion after I emailed customer service, just this morning. I received a blanket response from someone regarding this issue, specifically noting that OL cannot guarantee foiling output on their clear gloss labels because it is not recommended, even though it "sometimes works." However, OL posted a YouTube video on August 30, 2019 titled "How to Add Foil to Stickers and Labels Using a Minc, and during said video, clear gloss was one of the recommended products. And even here, Josh states "we have tested some stock that we have on hand in a couple of different foiling machines and confirmed that it's working correctly," and that was just a little over a month ago.
I've also noticed that "clear gloss is not recommended" has suddenly shown up on your foiling 101 article, but I'm 100% positive that wasn't there when I ordered it for the sole purpose of foiling clear gloss stickers.
Let's just be honest...for some reason, some how, directed by someone, this product has changed...it is INDEED and ABSOLUTELY different. We, the consumer, should have been informed PRIOR to the change. I have wasted a lot of time, patience, money and toner thinking this was some how my error and I just needed to figure it out. Add Foil To Your Stickers
I'm really sorry to hear about the issues that you've experienced. I'd like to shed some light on the situation and the investigation that is currently ongoing regarding the issues that have been reported.
We've used the same supplier for the facestock on our clear gloss laser material for over seven years now. No change has been knowingly made to the facestock over that period of time. For years we sold the material as laser compatible only, as that was what our supplier guaranteed usage of the product for. Back in 2019, due to growing demand from our customers, we completed internal testing on a series of popular foiling machines and laminators. Despite foiling not being an officially supported use according to our supplier, we felt confident enough about the performance at the time to suggest the material for use in those foiling machines and laminators.
Recently, we have received similar feedback from a number of customers that are using the material for foiling purposes. We believe that the issue is likely isolated to a couple of batches of material that we received from our supplier back in February and March. Not all foiling customers are experiencing the issue, which is another reason we're led to believe that the issue is isolated. Customers who are only using the material for laser printing rather than foiling don't seem to be experiencing any issues at all.
We have forwarded all of this information along to our supplier. The investigation is ongoing, but progress is slow. We're working with them actively to try and understand whether this issue is truly isolated, or if we'll be unable to fully guarantee support for foiling applications in the future.
We completely understand the frustration you've experienced. I just wanted to take a moment to assure you that we did not make a change to this material knowingly. We're doing our best to understand and resolve issues as they are reported to us. I was able to locate your account in our system, and it looks like your order was from back in February. It's very likely that a replacement order will resolve your issue and if it doesn't, we'll be more than happy to pick up any unused material and offer a full refund. I'll have someone from our customer service team reach out to you today to assist.
I apologize again for the issues you've encountered. We truly appreciate your business and your patience in this matter.