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#1 Posted : 12/15/2016 3:16:31 PM(EST)

Rank: New User

Posts: 4

I bought my labels from and am trying to use the maestro. Unfortunately, the labels don't line up with what's being printed on them. It's not a matter of alignment, at the top of the page the label is cut off at the bottom and at the bottom of the page the label is cut off at the top. Really what's happening is that the labels I bought do not fit the label maker it says it's supposed to fit. OL870 is both the labels I bought and the template I'm using, the template is too big for the labels it was made for.

Is it a question of the margins? Even the center row of labels don't line up.
#2 Posted : 12/15/2016 3:19:37 PM(EST)

Rank: New User

Posts: 4

I just checked my margins and they're set to zero, but there are definitely margins being printed.
#3 Posted : 12/15/2016 3:38:59 PM(EST)

Rank: New User

Posts: 4

The label right in the middle, the best one on the page, has only one side right. The other 3 sides have the trim from the 3 adjoining labels on it.
#4 Posted : 12/16/2016 11:34:27 AM(EST)
Dave Carmany

Rank: Label King

Posts: 769
United States
Location: Sanford

Was thanked: 46 time(s) in 45 post(s)
Sorry to hear about the problems that you are experiencing. I did a quick review of the newest design you created on the OL870 template in your Maestro Label Designer account. I think there are multiple issues at play, but I think the biggest issue that you are seeing has to do with your printer model's unprintable margins. Every printer currently on the market has a "buffer" of space around the perimeter of the sheet where ink or toner isn't allowed. This space is called the non-printable margin, and is designed to keep the internal, mechanical parts of the printer free from errant ink and toner.

We do offer a tool on our site that will help you determine your printer's non-printable margins. You can access the printer margin tool by visiting the link below:

Unfortunately, the OL870 configuration runs all the way to the edge and there isn't likely a way to make your printer print all the way to the edge of the sheet.

We would be happy to work with you to make some recommendation on ways to change your artwork or help you select an item that may work better for your needs. I recommend that you reach out to our customer service team at 1-888-575-2235 to discuss. I'm sure they can help come up with a resolution.

Thanks for your understanding.

Dave C.
#5 Posted : 1/20/2024 3:12:44 PM(EST)

Rank: New User

Posts: 1

I am having the same problem with the 2" labels; I purchased 2 kinds of labels kraft and white. Ever since I got the white, I cannot get them to line up... I also have 3 printers that I have tried these on... I can adjust the top and that prints fine but by the time it prints the bottom labels its off the page. I ordered 1000 of these and close to half of them have been wasted. What a waste of money.
#6 Posted : 1/22/2024 8:40:43 AM(EST)

Rank: Administration

Posts: 90
Location: Sanford

Was thanked: 2 time(s) in 2 post(s)
I apologize for the alignment issues you've been experiencing with the OL5375 - 2"circle labels. If you haven't already, I recommend trying the following steps:

  • Make sure your label sheets are stacked neatly and evenly in the printer tray so they feed as straight as possible into the printer.
  • Print your design from Adobe Reader, our recommended PDF viewer for Maestro Label Designer. You can download it for free if you don't already have it.
  • In your print dialog box, confirm that "Actual Size" is selected and that "Fit to Page" or "Page Scaling" is unchecked. This will ensure the template is printing with the same size and spacing as the physical label sheets.
  • Click on "Preferences" or "Advanced Options" from your print dialog box and adjust the paper or media type. Selecting a heavier paper type like "labels," "cardstock," or "transparency" can slow down the printing speed, decreasing some of the shifting.
If none of these steps help, please give us a call at 1-888-575-2235. We'll be happy to work through the issue with you over the phone.
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