I'm really sorry to hear about the issues that you're having. Late last year we were informed by our raw material supplier that they would be discontinuing the coated gold and silver foil facestocks that we had used to produce our inkjet foils for the past five years. We were incredibly disappointed to find out about the discontinuation and placed in a position where we had to find replacement materials for these products as quickly as possible.
Over a six week period we brought in variety of different potential replacement facestocks for the inkjet foil materials. The materials were tested extensively - print tested across a wide range of inkjet printers and application tested across many different containers and surface types. After comparing the test results against one another we determined that none of the available options were ideal, but we chose to proceed with the best performing material due to the time constraints caused by the sudden discontinuation of the previous products.
Through our extensive testing we did find that good print quality was achievable using the optimal print settings with most inkjet printers, but we do understand that the performance typically doesn’t match up with the previous facestock that was discontinued. The difference in performance has been conveyed to the new supplier and they’re actively working to improve the product. I’m confident that we’ll be able approach the level of performance of the previous stock eventually. Unfortunately, I don't have a firm time frame at this point, but it's something that we're actively working towards. I've already forwarded your feedback to them for review.
We totally understand that any change to a product can be a major inconvenience. If you decide you’re unable to continue using the material due to this change we are happy to take the product back for a refund. You can initiate a product return by visiting the link below:
https://www.onlinelabels.com/return.htm I apologize again for the issues, and we truly appreciate your candid feedback. We will continue to work to improve the products however we can.
