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#1 Posted : 2/4/2021 8:39:06 PM(EST)
Kevmarcol

Rank: New User

Posts: 2
United States
Location: Mississippi

I'm making clear labels for a product we'll be selling, but the ink is smearing, smudging, or whatever you call it. Is there a solution that I can apply to my situation. I'm using a Hewlett Packard HP OfficeJet 6962 Inkjet printer.
#2 Posted : 2/4/2021 10:07:32 PM(EST)
Kevmarcol

Rank: New User

Posts: 2
United States
Location: Mississippi

I just figured it out. It looks like I have an ink jet printer and the labels are for laser jet printers. Problem solved.
#3 Posted : 2/5/2021 2:04:54 PM(EST)
Josh


Rank: OnlineLabels Rep

Posts: 828
United States

Was thanked: 65 time(s) in 64 post(s)
I'm glad you were able to diagnose the issue. You can initiate a product return for the laser label material by visiting the link below:

https://www.onlinelabels.com/return.htm

We'll be happy to offer a refund on any unused sheets. If you need any assistance setting up the return, or placing a new order for the correct item, please contact our customer service department. You can reach them by phone at 1-888-575-2235, or by submitting a support ticket at the link below:

https://secure.onlinelabels.com/support/SupportRequest.aspx

I hope this helps. Please let us know if you need any additional information.
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