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#1 Posted : 4/16/2021 1:29:40 PM(EST)
tadiasdr

Rank: New User

Posts: 1
United States
Location: SC

We just opened our latest order of OL244KW stock and found they were printing wrong. They are short on one side by 0.125" (1/8"). I've attached a photo to show the printed problem. I adjusted the margin on my print but it should be fixed and my product replaced.

Margins shown on OL244KW
#2 Posted : 4/16/2021 2:24:08 PM(EST)
Josh


Rank: OnlineLabels Rep

Posts: 769
United States

Was thanked: 61 time(s) in 60 post(s)
I'm sorry to hear about the issue with your most recent order. Our customer service team will be happy to assist you in replacing the product. Please send a support ticket to the link below with your picture attached:

https://secure.onlinelab...port/SupportRequest.aspx

Once you've submitted the ticket, you'll receive a response shortly with instructions on how to proceed.
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