Online Labels Forum

I'm sorry to hear about the issues that you've experienced and I'll be happy to help however I can.

Printing a full black background can be tough on a film-based laser material. The high-density, high-coverage black toner coupled with the film label material may require you to choose an even heavier paper type setting than the ones you've already tried. If your printer model has paper type settings for cardstock, glossy cardstock, transparencies, or heavy paper it may be worth trying those options as well. The heavier paper type options typically ramp up the fusing temperature, which may be necessary to properly bond the excessive amount of black toner to the film-based facestock.

I was able to locate the manual for your printer model, and it looks like there are a couple of other things you can try as well:

- Check to see if EconoMode is enabled. If EconoMode is enabled, try disabling this setting and then print again. Economode can sometimes result in print that can be scratched away more easily than normal.

- Adjust the print density. Reducing print density on a full black background will likely improve the bond between the toner and the surface of the labels. You can find instructions for adjusting the print density on page 113 of the printer manual, linked to below:

http://h10032.www1.hp.com/ctg/Manual/c06322617.pdf

Regarding your question about repositioning the labels, the adhesive on our weatherproof polyester material is a permanent adhesive that isn't meant to be repositioned. The force required to pull the label up from its application surface could potentially cause toner flaking. Of course, if any of the suggestions above help increase the bond between the toner and the surface of the labels, that would likely make repositioning the labels a bit easier too.

I hope this helps. If you need any additional information please just let us know.

If you need a weatherproof label, our weatherproof vinyl material for laser printing may be worth testing. This is a specialized product that's only available in select sizes. You can view more information about this material and view the available label sizes at the link below:

https://www.onlinelabels.com/materials/weatherproof-vinyl-laser

If you're not as concerned with a moisture resistant label, you could potentially try our white gloss laser material as well. This is a paper-based product with a glossy topcoat. It isn't going to hold up in direct contact with moisture, but for a dry application it should work well. You can view more information about our white gloss laser material below:

https://www.onlinelabels.com/materials/gloss-laser-labels

If you'd like to try any of these materials before making a purchase, you can request a free sample pack by visiting the link below:

https://www.onlinelabels.com/samples

I hope this helps. If you need any additional information please just let me know.

I'm sorry to hear about the issue you're running into. I was able to locate your account and confirm that you did purchase the weatherproof polyester material for laser printers. The HP Envy 5052 is an inkjet printer model, which is the reason you're experiencing the smearing ink issue. The weatherproof polyester material is only compatible with toner-based laser printers. We do have two weatherproof options available that are compatible with inkjet printers. You can view more information on both of these materials at the links below:

Weatherproof Matte Inkjet
Weatherproof Gloss Inkjet

You can initiate a product return by visiting the link below, and then place a new order for one of the inkjet compatible weatherproof materials.

https://www.onlinelabels.com/support/returns

If you'd prefer speaking with one of our customer service team members to assist you with the return and with placing a new order for the correct material, you can reach them directly by dialing 1-888-575-2235. You can also submit a support ticket by clicking the link below:

https://secure.onlinelabels.com/support/SupportRequest.aspx

I hope this helps. If you need any additional information please just let us know.

I'm sorry to hear about the print quality issue on your labels. For color-related and toner fusion issues, we recommend adjusting your printer's paper type setting to Labels, Cardstock, or Transparency. It sounds like, in this case, you're describing an uneven print coverage. I'd first make sure you're using Brother brand toner and run a cleaning cycle to help clear any possible toner buildup on the print heads. Once a cleaning cycle has been run, try a test print with one of the specialty paper types mentioned.

Please let me know if these recommendations don't resolve the issue so we can explore some other options.