Online Labels Forum

I'm sorry to hear about the issues you are experiencing and I'll be happy to offer any assistance that I can.

When you are printing from Maestro Label Designer is the PDF file opening within Adobe Reader? Some internet browsers utilize their own PDF viewers instead of Adobe Reader, and this can sometimes cause weird page scaling issues that can result in misalignment when printing.

To make sure that the templates print properly, it's important to have the most recent version of Adobe Reader installed on your computer. You can download the newest version of Adobe Reader by visiting the link below:

https://get.adobe.com/reader/

Once the most recent version of Adobe Reader is installed, please make sure you're using it to open and print the PDF files generated by Maestro Label Designer.

I hope you find this information useful. If you've tried the suggestion listed above and are still experiencing issues please let me know, and I'll be happy to have one of our customer service representatives contact you by phone for further assistance.

Southern Glow -

I'm sorry to hear about the alignment issues that you have experienced and I'll be happy to offer any assistance that I can. In what manner are the labels printing misaligned? Is the printed area shifted too far in one direction? Or is the misalignment non-uniform?

To look more closely into this issue some additional details would be useful. Please click on the link below to visit our compatibility cheklist for Maestro Label Designer.

http://maestro.onlinelabels.com/designer/maestro-requirements-checklist.aspx

This page will provide you with information regarding your version of Adobe Flash Player and the browser you are using. Please respond with the following details:

- Adobe Flash Player version number
- Operating system
- Web browser

This information could potentially help us narrow down additional trouble shooting options.

Once you have responded with this information I can have someone from our customer service department contact you if you'd like. They would be happy to go over troubleshooting techniques and discuss our custom printed options with you.

Gail - I spoke to our development team and they wanted me to find out if you are running IE 11 in compatibility mode. Compatibility mode in IE is a feature that helps you view webpages that were designed for previous versions of the browser. Running in that mode can break newer sites that were designed for modern browsers. It would also make Maestro Label Designer put up that message saying you are running an older version.

Can you check your browser settings to confirm that you are not running our site in compatibility mode? Here is an article on how to disable it.

http://www.howtogeek.com/128289/how-to-disable-compatibility-mode-in-internet-explorer/

Here is a Microsoft article on the topic:

http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-11-win-7

Please review the articles above and let me know if this is the cause of the issue. If not, we can continue trouble shooting.

In regards to the preview disappearing, I will need to get more details on that. Can you tell me the exact steps and what happens? You should just push Print / Preview and a popup window should come up with the PDF displayed. Does nothing happen when you hit the Print / Preview button.

Thanks.

Dave C.
OnlineLabels.com