Online Labels Forum

Can you provide more specific details on the issue you are experiencing? In what way are the labels off (top, bottom, left, right)? Is every label on the sheet off in the same way?

Let us know the specific issue that you are experiencing and we can help you troubleshoot the problem.

Under Page Setup in Maestro Label Designer, there is an alignment tool. The Page Setup button can be found in the header area next to the Print button. In most cases, you can use the alignment tool to help correct issues with alignment. Before we do that though, I would like to get a more detailed understanding of the way in which the labels are not aligning.

Thanks.

Dave

Based on the way in which your printing is off, I believe it is a page scaling issue.

What software are you using to view / print the PDF? It is critical that you open the PDF in Adobe Acrobat Reader. Can you confirm you are using Adobe Acrobat to view the PDF file?

In addition to using Adobe Acrobat Reader, your Page Scaling options in Adobe Acrobat Reader need to set correctly. Under Size Options in Adobe Reader you need to make sure that you are printing at "Actual Size" when you press Print and your print dialog box appears.

See attached image.

I went into Maestro Label Designer and reviewed your most recently saved designs. The first thing that I noticed is that you have no bleed over the edge of the label. Everywhere that you have color or images touching the edges of the label, you should extend that image slightly over the edge. Here is an article on bleed at the link below.

http://www.onlinelabels.com/Support/Maestro/AlignmentGuide/Printer-Bleed.aspx

There is always some slight movement when the sheets feed through the printer, you need to add at least 1/8 inch bleed over the edge.

Based on your feedback though, I still think that it may be that you are not using Adobe Reader to view / print the PDF. If the page was not scaling down all the labels would be off in the same way rather than some being too high and other being too low. What browser are you using?

Thanks.

Dave

Hi, I just started to work with a new template myself (for cigar labels) and I'm experiencing the same problems..everything is off alignment and off center/to the left/to the right. I just read all the posts and will have to try to work it out. I'm new to Maestro and I am teaching myself. I was using my own design software for many years but was always using Online Labels for my labels.. but I would like to start using Maestro, so I am not positive if I am doing it all correctly. I'm not used to it so I may be naive. Not sure if I have reset the sizing/margins to my computer and printer. I sort of just assumed since i was using Maestro and lables from Online Labels that it was all set up to fit. Thank you.

Hello, I am having an issue with printing labels. They are all shrinking towards the center such that the bottom right label is close to the top left corner of it's label and the top left label is positioned in the bottom right corner of it's label. The center column is okay, but the right and left columns are all printed closer to the center of the page than they are to the center of their labels. I have read the other forums and know guidance says to use Adobe Acrobat Reader - I have downloaded this app, set it as my default PDF reader, and am using this when printing. I am also reviewing the scaling settings when printing and am printing using both Actual Size and Custom Scale: 100% and having the same issue in both instances. Are there any other recommendations for how to fix this? Is there any additional info I can provide?