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#1 Posted : 5/23/2014 8:56:00 AM(EST)
Parisian Chick

Rank: New User

Posts: 1

Should I adjust every label in the layout or is there another fix?
#2 Posted : 5/24/2014 7:53:03 AM(EST)
Dave Carmany


Rank: Label King

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Was thanked: 39 time(s) in 39 post(s)
Can you provide more specific details on the issue you are experiencing? In what way are the labels off (top, bottom, left, right)? Is every label on the sheet off in the same way?

Let us know the specific issue that you are experiencing and we can help you troubleshoot the problem.

Under Page Setup in Maestro Label Designer, there is an alignment tool. The Page Setup button can be found in the header area next to the Print button. In most cases, you can use the alignment tool to help correct issues with alignment. Before we do that though, I would like to get a more detailed understanding of the way in which the labels are not aligning.

Thanks.

Dave
#3 Posted : 8/5/2014 12:37:55 PM(EST)
efhunter

Rank: New User

Posts: 3
United States

I don't know about that guy, but I came here with a similar problem. Mine aren't all printing too high or two far right etc. The labels I am using are the OL160 with three columns of labels. The left side and right side are both closer to the middle than they should be, leaving gaps on the outside edges. And the vertical alignment on each row is different, some rows are too high and others too low. The design just seems to be tossed at the labels randomly.
#4 Posted : 8/5/2014 1:59:55 PM(EST)
Dave Carmany


Rank: Label King

Posts: 739
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Was thanked: 39 time(s) in 39 post(s)
Based on the way in which your printing is off, I believe it is a page scaling issue.

What software are you using to view / print the PDF? It is critical that you open the PDF in Adobe Acrobat Reader. Can you confirm you are using Adobe Acrobat to view the PDF file?

In addition to using Adobe Acrobat Reader, your Page Scaling options in Adobe Acrobat Reader need to set correctly. Under Size Options in Adobe Reader you need to make sure that you are printing at "Actual Size" when you press Print and your print dialog box appears.

See attached image.

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#5 Posted : 8/5/2014 11:18:39 PM(EST)
efhunter

Rank: New User

Posts: 3
United States

I was using your maestro software and trying to print the resulting files. It opens in Adobe Reader and I checked the settings. It was actual size and scaling was off.
#6 Posted : 8/6/2014 8:55:06 AM(EST)
Dave Carmany


Rank: Label King

Posts: 739
United States
Location: Sanford

Was thanked: 39 time(s) in 39 post(s)
I went into Maestro Label Designer and reviewed your most recently saved designs. The first thing that I noticed is that you have no bleed over the edge of the label. Everywhere that you have color or images touching the edges of the label, you should extend that image slightly over the edge. Here is an article on bleed at the link below.

http://www.onlinelabels.com/Support/Maestro/AlignmentGuide/Printer-Bleed.aspx

There is always some slight movement when the sheets feed through the printer, you need to add at least 1/8 inch bleed over the edge.

Based on your feedback though, I still think that it may be that you are not using Adobe Reader to view / print the PDF. If the page was not scaling down all the labels would be off in the same way rather than some being too high and other being too low. What browser are you using?

Thanks.

Dave
#7 Posted : 6/3/2015 12:52:12 PM(EST)
macgeekbrian

Rank: New User

Posts: 1

This resolved my problem, too! Thanks for posting it!

Brian
#8 Posted : 8/8/2015 6:01:38 PM(EST)
all4babylove

Rank: New User

Posts: 1
United States
Location: Florida

Hi, I just started to work with a new template myself (for cigar labels) and I'm experiencing the same problems..everything is off alignment and off center/to the left/to the right. I just read all the posts and will have to try to work it out. I'm new to Maestro and I am teaching myself. I was using my own design software for many years but was always using Online Labels for my labels.. but I would like to start using Maestro, so I am not positive if I am doing it all correctly. I'm not used to it so I may be naive. Not sure if I have reset the sizing/margins to my computer and printer. I sort of just assumed since i was using Maestro and lables from Online Labels that it was all set up to fit. Thank you.
#9 Posted : 8/9/2015 9:31:04 PM(EST)
Dave Carmany


Rank: Label King

Posts: 739
United States
Location: Sanford

Was thanked: 39 time(s) in 39 post(s)
Originally Posted by: all4babylove Go to Quoted Post
Hi, I just started to work with a new template myself (for cigar labels) and I'm experiencing the same problems..everything is off alignment and off center/to the left/to the right. I just read all the posts and will have to try to work it out. I'm new to Maestro and I am teaching myself. I was using my own design software for many years but was always using Online Labels for my labels.. but I would like to start using Maestro, so I am not positive if I am doing it all correctly. I'm not used to it so I may be naive. Not sure if I have reset the sizing/margins to my computer and printer. I sort of just assumed since i was using Maestro and lables from Online Labels that it was all set up to fit. Thank you.


all4babylove - I am sure we can help troubleshoot your issue.

Are all the labels on the sheet off in the same way? If so, what direction and by how much? If they are all off in the same way we can make an adjustment in the Page Set up in Maestro Label Designer to correct for the issue.

If they are not off in the same way then it may be a page scaling issue. Are you using Adobe Reader to view/print the PDF document? Can you confirm your Page Scaling is set to None?

Let me know the above questions and we can continue to troubleshoot the issue.

Thanks.

Dave C.
OnlineLabels.com
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