Online Labels Forum

I have a Canon Pixma color laser printer. I recently received my order of Clear Gloss Laser - 8.5" x 11" Full Sheet Label With 4 Diagonal Back Slits (Item No. OL713CL). Every time I print, the ink smears terribly and never dries. Even after three days, I can still wipe off the black with my fingers. I tried cleaning the printer nozzles; I changed the print settings to glossy, to high glossy, to feed from the cassette tray, to feed from the rear tray, to print in high resolution, to print normal, etc., but it still smears. (I would attach a photo to show you how bad it is, but I can't figure out how to do that here). I've never had this problem printing on any other labels. Please help.

I have had the exact same issue with the black ink on the white gloss inkjet labels. I have changed every setting on my Canon PIXMA MX490 printer in an attempt to fix the issue and have had no luck. Even letting it dry overnight. Can I return the unused portion and try getting the laser ones instead?

Well, I feel stupid now. It's a Canon MP 990. I just googled it and apparently it is an inkjet. Thank you so much for your reply. I'll return the unused portion.

I realize that you have solved the problem, however, for those with a laser printer that are having this same problem, I found that I can go into my settings and turn the temperature of the printer up which helps the toner bond better.

If you try to print on paper that exceeds the maximum thickness recommended for your printer, the act of feeding the sheet may cause ink smears because the paper-handling mechanism can't push it through. The inflexibility of heavyweight card stock or photo paper can make its surface touch parts of the printhead that otherwise stay out of direct contact with the media you use. Similarly, if your printer accepts large-format or roll-fed media, avoid trying to make two-sided prints, as the attempt at a second pass through the device can damage the output on the first side you printed. Verify your hardware's specifications in your Canon PIXMA MX490 Manual and try again with suitable output stock.

Pharmucho - I am sorry to hear about the issue you are experiencing. I checked your account and I see you requested samples of our white matte weatherproof inkjet labels, white gloss weatherproof inkjet labels, and our standard glossy white inkjet labels. These products are intended for inkjet printing so it does appear that you requested the correct materials.

Is the issue impacting all 3 of the materials that you requested? When you are getting the smearing, are you noticing that all the colors that you are printing are smearing or is it only a specific colors (like Black) that are smearing? Have you tried different ink outputting settings?

Let us know some more details and we can work to troubleshoot the issue.

Thanks.

Dave C.
OnlineLabels.com

I've purchased the white glossy and clear glossy labels for inkjet printers and the images printed on these materials always smear. I've adjusted the material settings and even went as far as trying to find a solution online but it wasn't much help. I am kind of irritated because I heard great reviews about these labels and i've managed to waste a lot of the labels I had purchased trying to find a solution.

Printer model is Canon Pixma MX 920
I am using OEM inks
The smearing happens after the printer process if I touch the labels
The ink is not drying even after letting the labels dry for a while
All colors smear
Ive tried using different material settings but its the same outcome for all
I tried laminating the labels which defeat the purpose for which I purchased them

I'm sorry to hear about the issues you've experienced and I'll be happy to offer any assistance that I can. We've tested both the white gloss and clear gloss materials for inkjet printing with a few different Canon PIXMA printer models over the years and have had a lot of success. I haven't had the opportunity to use Canon PIXMA MX920 specifically, but we have received some very positive feedback from customers who have used this printer model with both material types in the past.

Based on the feedback we've received from our customers along with information located within the printer manual, there are a few different printer settings that you should try if you haven't already.

Setting the material type to one of the photo options should provide the most durable print results. The following material type settings should be the best options to try:

Photo Paper Glossy
Glossy Photo Paper "Everyday Use"
Matte Photo Paper

If you've tried those material type settings are still experiencing smearing or smudging issues you should make sure that your print quality is set to standard rather than high. The high print quality setting could potentially lead to over-saturation of ink on the facesheet, which could be the root of the smearing that's occurring.

As with any printable inkjet material it's important to let the printed sheets sit for awhile before attempting to use the labels. If possible, letting the sheets sit for a couple of hours should ensure that the ink sets properly.

If you've tried all of the suggestions listed above and are still having issues, you may want to try using a protective overcoat spray. We recommend a product called Krylon Preserve-It. You can view a step-by-step guide on applying a clear overcoat spray by visiting the link below:

https://www.onlinelabels.com/articles/krylon-weatherproof-waterproof-label-overcoat-spray.htm

I hope this helps. If you need any additional information please just let us know.

Thank you for your inquiry. I was able to locate the user's manual for your printer model and there are a couple of settings that could potentially improve your print results. According to the manual, the Brother MFC-J4620DW defaults to the "Plain Paper" paper type setting. Adjusting the paper type setting to "Other Glossy" or "Inkjet Paper" should improve the print durability and reduce the smearing that you've experienced.

If you've tried adjusting the paper type setting and are still experiencing smearing issues you may need to adjust the print quality setting to ensure that the page isn't being over saturated - from "Best" to "Normal" or from "Normal" to "Fast".

I hope this helps. If you need any additional information please just let us know.