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Rank: New User
Posts: 1 
I've tried uploading my labels as .ai, .png, .jpeg, .jpg, and .pdf and each upload in Maestro comes up blurry. I'm on the verge of giving up. Can anyone please help!
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 Rank: Label King Posts: 770 Location: Sanford Was thanked: 46 time(s) in 45 post(s)
Uploaded images in Maestro Label Designer may appear grainy or pixelated while on-screen. This is due to image optimization that we do to enhance the performance of Maestro Label Designer. This should not have any effect on print quality as long as the image uploaded is high-resolution. As always, we recommend the use of high-resolution images to get the best print quality.
Try printing and let us know if you have any concerns with the image quality.
Thanks.
Dave C.
OnlineLabels.com
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I am having the same issue. I download high resolution images from Canva and have tried all the same outputs - png, pdf, etc. and when they are uploaded to Maestro they're blurry and they print low resolution. I have a high quality laser printer meant for printing photos and artwork and when I print directly from Canva, the images are high resolution, so it's something that's happening within the Maestro platform. Can you please advise? Thanks.
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Rank: Administration
Posts: 148
Location: Sanford
Was thanked: 5 time(s) in 5 post(s)
Inspo corner - I'm sorry to hear you're experiencing this issue as well. I've included a link below, detailing how to optimize your artwork in Canva for printing. In regard to the resolution, we recommend that the design size is set up with the same label dimensions at a resolution of 300 dpi or higher. If you have full coverage print or borders along the edges, make sure you add 0.125" (1/8") on each side of the label, increasing the width and height of the custom design size by 0.25" (1/4"). Once you have the recommended size and resolution settings, save as "PDF Print" rather than "PDF Standard." This will ensure it is the highest possible resolution. https://www.onlinelabels.com/support/faq/313
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Rank: New User
Posts: 1 Location: Georgia
I am having the same issue with image quality. Even when I have professional vector label design created in high resolution when I import it into Maestro it becomes blurry and also prints blurry. I used to use Maestro years ago and I never had this problem. I was able to easily import any images. I took a couple of years hiatus from using the software and now am using it again and I noticed that it is also very "laggy" (even if I use different machines) I noticed that the admins just suggest to everyone that it is user error that is causing this problem but I disagree too many people are having the same problem and for a long period of time. Seems like someone would have addressed this by now. We appreciate all of the advice on what we (the user) can do better but we would rather tell us what is being done to fix the problem. I guess I will need to find a different solution for my labels. I was trying to make it work with Maestro because it had been such a good solution in the past but its not now. Mostly end up frustrated and wasting alot of time.
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Rank: Administration
Posts: 148
Location: Sanford
Was thanked: 5 time(s) in 5 post(s)
MsStVic - I'm sorry to hear that the printed results were not as expected. It seems that the files uploaded to Maestro Label Designer were raster images (PNG) instead of vector art. We resize bitmap/raster images to 600 DPI when generating the PDF for printing, so there is a practical limit to the quality you can achieve from larger images. While we haven't made any performance-related changes, the lagging you're experiencing may be related to the oversized pixel-based images. It's best to convert the source vector art to a PDF rather than using the PNG files. A PDF image will retain the vector art information throughout the printing process and should provide better quality in the final print. Maestro Label Designer is a design program, so we recommend uploading files for images or logos only and then using the software's text and shape tools to create the rest of your design. The shapes and pre-installed fonts are vector-based and will produce a crisp, high-resolution result. This is especially important when printing small text using fonts that have thin strokes. You're welcome to reach out to us directly for any additional assistance when designing and printing from Maestro Label Designer. We're available at the link below or you can give us a call at 1-888-575-2235. https://secure.onlinelabels.com/support/SupportRequest.aspx
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Rank: New User
Posts: 1 Location: WI
Did something change as I have alway uploaded my art to the Maestro from Canva. Suddenly the pdf quality ofd the print is off. The lines are jagged and it has lost some definition. It worked for 4 years.
Thanks
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Rank: Administration
Posts: 148
Location: Sanford
Was thanked: 5 time(s) in 5 post(s)
Todd Nelson - I'm sorry to hear about the print quality issue. We recommend exporting your Canva design as a PDF Print file type for optimal resolution and clarity instead of PDF Standard. Can you let us know if this is the file version uploaded?
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Rank: New User
Posts: 1
I'm having the same problem. My labels look great in Maestro but when they print they aren't 100% crisp. I'm importing my labels from inkscape. They look the same no matter if I print directly from Maestro or print from Adobe or if I first run the labels through Gimp instead of directly from Inkscape to Maestro. I've adjusted dpi settings in Inkscaoe and they look great in Maestro until I print them. They don't look terrible but definitely aren't perfect and don't look like labels that I've had other people print for me using these same files.
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Rank: Administration
Posts: 148
Location: Sanford
Was thanked: 5 time(s) in 5 post(s)
HHad -I'm happy to help troubleshoot this issue. I noticed that you're uploading PNG files to Maestro Label Designer. While that is an acceptable file type for the program, saving your original design in Inkscape as a PDF should help maintain a higher resolution. I have not worked specifically with Inkscape, but it looks like you can go to File > Save a Copy and select "Portable Document Format (*.pdf)" from the list of available file formats at the bottom.
Please let me know if you're still seeing a decrease in quality once printed and we can look into some other solutions.
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Was a resolution found for this? We are now having this issue, too, regardless if we upload as a pdf or png.
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Rank: Administration
Posts: 148
Location: Sanford
Was thanked: 5 time(s) in 5 post(s)
E.Dane - I'm sorry to hear that you're experiencing low-resolution prints. After reviewing some of your uploaded PNG and PDF files, I noticed that the smaller files with lower resolution appear to be the ones causing the issue. However, the herbal tonic designs with full-color backgrounds were uploaded as larger, higher resolution PDF files and look crisp and clear when generating the template from Maestro Label Designer.
Could you please specify which designs, in particular, you're experiencing this issue with?
As mentioned in some of the previous posts, the source file needs to be of higher resolution initially, and when saving, it should be saved as a PDF to maintain the resolution. Additionally, using vector files instead of raster images will help maintain clarity in your image.
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Right now, it's our new 4.25x2 labels, so the newest labeled as "shadow worker new. I've played around in that specific label with multiple files so the others aren't saved. I've downloaded in the same way as the others and also uploaded other 4.25x2 images that give the same results. They seem to be clear in other programs.
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Rank: Administration
Posts: 148
Location: Sanford
Was thanked: 5 time(s) in 5 post(s)
Thank you for confirming. It looks like the various Shadow Worker files' sizes range from 163 to 325 KB, which are pretty small. Maestro Label Designer can accept file sizes as large as 5MB. We also recommend the resolution be 300 DPI or higher.
You may want to take a look at the resolution and image size in the original design program before exporting as a PNG or PDF. If the resolution is too low, even saving it as a PDF won't give you the clarity you're looking for in a printed design.
When using Maestro Label Designer, it's best to upload files for images or logos only. Afterward, you can utilize the software's text and shape tools to complete the design. The shapes and pre-installed fonts are vector-based, ensuring a sharp, high-resolution output. Since your Shadow Worker designs are primarily text, this should greatly improve the output.
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Thank you for helping me with this. We use Canva because maestro does not have our brand font. I've downloaded them as high resolution and the size is the same if not large then the previous uploads that show up clear. Do they show as smaller than our previous labels? On my end our other labels are around or under 100kb. It just seems to be an issue with the 4.25x2 label size. Are they being condensed. They show up huge and clear in paint or photos, but blur when uploaded to maestro.
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I double checked and the image is 600dpi
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Rank: Administration
Posts: 148
Location: Sanford
Was thanked: 5 time(s) in 5 post(s)
It seems that these files are smaller than the previous uploads, especially when compared to your PDF files of the herbal tonic designs. If you're using Canva, it's best to use a resolution of 500x500 pixels or higher to avoid blurry images. When exporting the files, be sure to select "PDF Print" instead of "PDF", since this will give you the highest quality for printing.
If you'd like additional assistance, you're welcome to reach out to our Customer Support Team at the link below or give us a call at 888-575-2235.
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