Online Labels Forum

$teve - Can you provide more specific details on the font issue that you are experiencing? The new version should still be accessing the fonts on your system. Is there a specific font that is not loading for you? Can you also let us know details on your browser version and operating system.

The legacy version of Maestro Label Designer is still available. You can use it at the link below. Our plan is to have the legacy version running for the next few months (we don't have a definitive time for its shutdown yet since our plan is to make sure that we resolve as many issues as possible in the new version).

http://maestro.onlinelabels.com/designer/maestro-legacy.aspx

Thanks for your patience. We are definitely happy to work with you until we find resolution to all the issues that you are experiencing.

Dave C.
OnlineLabels.com

$teve - Can you confirm that you have Adobe Flash Player installed on your system? Can you run the test at the link below and let me know the response to #1 on the checklist?

http://maestro.onlinelabels.com/designer/maestro-requirements-checklist.aspx

If it shows an X, you can download/install Adobe Flash Player at the link below.

http://get.adobe.com/flashplayer/otherversions/

The new version of Maestro Label Designer doesn't require Adobe Flash Player to work, but it does require it to access the fonts on your system. In the event that you don't have Flash Player (or can't install it), the good news is that the new version of Maestro Label Designer has a quite a few open source fonts that are pre-loaded and do not require you to have Adobe Flash Player. If the font has an Online Labels logo to the left of the font name in the font drop-down then it is a pre-loaded font (open source).

Please let me know if this resolves the issue. I am happy to continue troubleshooting.

Thanks.

Dave C.
OnlineLabels.com

jkraftwerks - I am sorry to hear about the issues that you are experiencing. We will need to further research these issues to find solutions. Can you submit a support ticket to us at the link below? Please let us know all the specific issues that you are experiencing. Can you include the name of one of the designs in which you are getting the black image when you open it? Can you also let us know your browser version and operating system?

https://secure.onlinelabels.com/Support/SupportRequest.aspx

Once you submit your information at the link above, I can forward it to our development team so we can trouble shoot your specific issues.

Thanks.

Dave C.
OnlineLabels.com

Does this happen often? It is very time consuming for me to have to adjust every single thing in every single label that I have designed, just because you updated your system. If this is something that I'm going to have to constantly deal with I need to know so I can look for another place to design and save my labels.

I apologize for the issue. During Maestro Label Designer's 8 year history, we have never made any changes that have had the type of impact this change has had. In this case, the issue is caused by the fact that we had to completely change the platform on which Maestro Label Designer is built. We felt this move away from Adobe Flash Player was necessary due to the fact that the browser makers (Microsoft, Google, Mozilla, Apple) may not fully support Adobe Flash Player in the future. We are confident that the new platform which is browser dependent rather than dependent on Adobe Flash Player will allow us to add more advanced features in the future. At this time, we don't expect any platform changes in the future that will have the type of impact to designs / layouts that this change has had.

We tried our best to minimize the impact of the platform change. Unfortunately, the side effects due to this update are caused by the platform change and our development team has done everything within their power to try to minimize the variances when opening legacy files in the updated version.

You may want to consider using the legacy version of Maestro Label Designer at the link below. It will be available for the next few months. You can use the legacy version to generate PDF files of your labels. If you save the PDF files to your computer, you can print from the PDF files without having to access Maestro Label Designer to print the designs in the future.

http://maestro.onlinelabels.com/designer/maestro-legacy.aspx

I hope this information is helpful. Thanks for your understanding.

Dave C.
OnlineLabels.com

Jcassidy - I apologize for the issue. As I have mentioned in some of my previous responses on this post, the text changes are related to the platform change that we made (switching from Adobe Flash based technology to browser based technology). We would have preferred to make the text match perfectly between our legacy version and our new version, but there was no way for this to work and we felt it was absolutely necessary to remove the Adobe Flash requirement for Maestro Label Designer since many browsers will eventually stop supporting Adobe Flash in the future.

The legacy version of Maestro Label Designer is available at the link below. This legacy version will be available for the next few months and this will allow you to open / view your designs (using the Adobe Flash based Maestro Label Designer).

http://maestro.onlinelabels.com/designer/maestro-legacy.aspx

You may want to consider opening your designs in the legacy version and then saving the PDF files for each of your designs to your local system. You can then just print your designs using the PDF files and you won't need to access Maestro Label Designer to print your files that you have already designed.

I apologize again for the inconvenience.

Thanks.

Dave C.
OnlineLabels.com

Our system uses the fonts from your system so whatever is installed on your machine should display in Maestro Label Designer. I asked one of our developers why your machine wouldn't recognize an installed font and he believes it it is related to the fact that you are using Google Chrome browser on a Mac. We are having some issues with Maestro Label Designer recognizing certain fonts in Chrome. Can you confirm that you on a Mac using Google Chrome as your browser?

If you are using Google Chrome on a Mac he recommended that you try using Safari or Firefox as your browser to see if you are able to get access to the Iowan Old Style Black Italic font. We are continuing to improve performance of certain fonts in Maestro Label Designer. Unfortunately, the browsers are not consistent on how they handle fonts and the display of those fonts. We are able to make some system changes on our end to improve performance on specific fonts when our users lets us know about the issue. As we get user feedback on fonts that aren't displaying correctly, we are able to make modifications on our end to improve the display & recognition of certain fonts. Unfortunately, there are 1000s of font faces out there and we can't always resolve the issue (depends on the font name).

We are happy to offer more help once you can confirm your browser and operating system.

Thanks.

Dave C.
OnlineLabels.com

I see there is a new update, how can i get it?

I am having an extremely difficult time getting my labels to line up inside the label boxes when I print. I am blowing through ink like crazy. I have to manually enter a setting alignment now which is very frustrating when you have many labels. Not sure what the purpose of this new platform was, but Its frustrating.